Associate Service Desk Coordinator | 0-2 yrs | Diebold Nixdorf

Updated

04/03/202504/03/2025

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Categories: Support / Service, Finance / Tax & Accounting, Full Time, Hyderabad, Service Provider

Diebold Nixdorf Off Campus Drive 2025

Diebold Nixdorf Recruitment | Associate Service Desk Coordinator | 0-2 yrs | Hyderabad

Diebold Nixdorf is seeking an Associate Service Desk Coordinator to provide technical support, troubleshoot issues, and ensure customer satisfaction. The ideal candidate will have strong communication skills, a passion for problem-solving, and the ability to work in a fast-paced environment. Join our team and help drive innovation in the world of financial technology. Apply now!

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Associate Service Desk Coordinator (0-2 yrs)

Diebold Nixdorf is hiring for the post of Associate Service Desk Coordinator for Hyderabad location. Interested and eligible candidates can read more details below.

Company Name : Diebold Nixdorf

Job Location : Hyderabad, TG, India

Job Title : Associate Service Desk Coordinator

Education : Graduate/ Post Graduate

Experience : 2-4 years

Job Id : 141276

Diebold Nixdorf Recruitment 2025

Responsibilities:

〉 Answers inbound customer calls and / or transforms information from any customer service channel into the ticket system.
〉 Checks to ensure reported incidents are covered by contract and that all caller information, including address details, are correct – retrieves customer agreement on cost if no contract exists.
〉 Engages with customers to further understand reported issues and provide guidance, according to solution tree and knowledge base protocol, to diagnose and solve incidents (that is, , password resets, software configuration, etc).
〉 Uses remote tools to troubleshoot, analyze and resolve technical issues.
〉 When resolution is unsuccessful, escalates issues according to established procedure and informs customer of next steps.
〉 Monitors the Universal Work Queue (UWQ) revision of assigned tasks, creating and updating tickets to reflect changes (that is, , cancelations, additional information).
〉 Informs manager or dedicated IRM team in case of customer escalations.
〉 Documents all activity and updates the appropriate knowledge management, reporting and other systems.
〉 Ensures high levels of customer satisfaction at all times.

Qualifications:

〉 Education or equivalent work experience required.
〉 Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Service Desk Support.
〉 Good local/client’s language skills (Written and spoken) as well as business English skills (Written and spoken) required.

‹‹‹ more details ›››

How to Apply :

All interested and eligible candidates can apply in online mode for Associate Service Desk Coordinator position….👇👇

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Associate Service Desk Coordinator Salary : 💵💵The salary for this role is upto ₹6.0 LPA *💵💵

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About Diebold Nixdorf,

Diebold Nixdorf is a leading provider of innovative technology solutions for banking and retail industries. With a global presence, they offer services such as ATM management, point-of-sale systems, and digital banking solutions. Their cutting-edge products aim to enhance customer experiences, streamline operations, and drive business growth. Diebold Nixdorf continues to revolutionize the way businesses engage with their customers through technology.