Bain & Company | Associate CRM (1yr)

Bain & Company Recruitment | Associate CRM | 1 year | New Delhi

Bain & Company, a leading management consulting firm, is seeking a highly motivated Associate CRM to join our dynamic team. In this role, you will be responsible for managing and optimizing customer relationship management strategies, driving business growth and enhancing client satisfaction. If you are passionate about data-driven insights and possess exceptional analytical skills, apply now to embark on an exciting career with Bain & Company.

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Associate CRM (1 year)

Bain & Company is hiring for the post of Associate CRM. Interested and eligible candidates can read more details below.

Company Name : Bain & Company
Job Location : New Delhi, India
Job Title : Associate CRM
Education : Bachelor’s Degree 
Experience : 1 year
Work Area : Business Operations
Team : Bain Marketing
Job Id : 82890
Bain & Company Recruitment 2024
Responsibilities :

The Associate is primarily responsible for implementation of central processes and projects related to Cortex data integrity and client support. Additionally, this role will collaborate with key stakeholders around the globe. They will play a key role in supporting the Global Commercial Operations department by ensuring the accuracy and integrity of CRM data and providing excellent stakeholder support. Responsible for executing processes related to data accuracy and enrichment, end user support, the role requires effective collaboration with team members, internal departments, and data owners from around the globe.

Qualifications :

⇒ Bachelor’s degree in Engineering, Business Administration, Computer Science, Data Science or a related field is required
Should have minimum 1 year of prior experience working in database systems in a professional services environment
Experience on MS-Excel required
Experience using CRM systems, especially Salesforce and Marketing systems like Marketo preferred
Experience using email communication systems like Outlook and ServiceNow preferred
Experience using data visualization tools like Tableau preferred
SQL, Alteryx, Tableau, Python experience preferred
Excellent English verbal and written communication skills
Able to work closely with teams in Australia, USA, France or other parts of the world, which will require flexible hours
Ability to work under tight deadlines and manage competing priorities
Understanding of the importance of data privacy and data security in a professional environment
Ability to continuously evaluate processes with attention to detail and identify opportunities for process optimization
High level of professional ethics and self-motivation

Essential Functions :

Contribute to the implementation of projects and initiatives focused on data integrity, enrichment, and end user support

Conduct regular reviews of records to ensure integrity and compliance, and participate in central processes focused on data accuracy and enrichment using trusted external sources and data providers
Work closely with team members on projects and initiatives, while collaborating cross-functionally
Collaborate with internal departments and data owners to execute data enrichment projects for overall data quality improvement
Continuously develop knowledge and expertise in the Cortex program, using technology and data monitoring to identify improvement opportunities
Use effective communication skills to deliver insights, present functional improvements and process change proposals, to facilitate consensus building
Use technology (Excel, Alteryx, SQL) to optimize and/or carry out data processes in an efficient manner

How to Apply :

All interested and eligible candidates can apply in online mode for Associate CRM position.

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About Bain & Company

Bain & Company is a global management consulting firm renowned for its expertise in strategy, operations, technology, and organization. With a client-centric approach, Bain partners with businesses across industries to solve complex challenges and drive sustainable growth. Through data-driven insights and innovative solutions, Bain helps companies unlock their full potential and achieve lasting success in today’s competitive marketplace.

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