Capgemini is a global leader in consulting, technology services, and digital transformation. They offer a range of career opportunities for professionals at all levels, from graduates to experienced professionals. Capgemini values diversity and inclusion and seeks to create a positive impact on society through its business operations
1. Service Desk Analyst (1+ yrs)
Capgemini is hiring for the post of ” Service Desk Analyst “ with 1-4 years of experience. Interested and eligible candidates can read more details below.
Company Name : Capgemini
Job Location : Mumbai, MH, India
Position : Service Desk Analyst
Education : Graduate
Experience : 1+ years
Job Description :
♦ Experience in technical /Global Service Desk/IT Service Desk role.
♦ Excellent verbal and written communication skills.
♦ Excellent phone skills and the ability to be courteous and engaging on a consistent basis.
♦ Excellent customer service skills that build high levels of customer satisfaction.
♦ Experience in ticketing tool like BMC remedy, ServiceNow etc
♦ Good knowledge and experience in Windows OS.
♦ Good troubleshooting skills in O365, outlook, email related services, BYOD, MDM etc.
♦ Global Service Desk/IT Service Desk/ IT Helpdesk experienceGood Knowledge on Skype, Teams
♦ Experience in Networking – LAN, Wi-Fi, VPN, internet, intranet, SSO etc.
♦ Good Experience in Encryption software’s like Bit locker, Sophos, PGP etc.
♦ Proactive problem solving, analytical mindset & customer centric approach
♦ 1+ years of experience
How to Apply :
You can apply in online mode for this post.
About Capgemini :
Capgemini is a global leader in consulting, technology services, and digital transformation. With over 270,000 employees in nearly 50 countries, Capgemini helps clients innovate, transform, and achieve their goals through a wide range of services, including strategy and transformation, technology, and engineering. Capgemini’s clients come from a variety of industries, including banking, consumer products, energy and utilities, government, healthcare, insurance, and more. The company is committed to sustainability and social responsibility, and has received numerous awards and recognition for its work.