Datavail | Associate Consultant | 1+yrs

Datavail Recruitment | Associate Consultant | Hyderabad | 1+ yrs

Datavail Recruitment

Datavail Infotech  seeks a dynamic Associate Consultant to join our team. This role involves collaborating with clients to optimize database systems, troubleshoot issues, and implement solutions. Strong analytical skills and a passion for problem-solving are essential. The ideal candidate will have experience in SQL, Oracle, or other database technologies. Join us in delivering top-notch data management services!

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Associate Consultant (1+ yrs)

Company Name : Datavail Infotech (IT service management company)
Job Location : Hyderabad, TS, India
Job Title : Associate Consultant
Education : Bachelor’s Degree
Experience : 1+ years
Datavail Recruitment 2024
Job Responsibilities :

Provide 24×7/365 Oracle HCM Cloud Support.
Should work in US business hours.
To be the first point of contact for customers trying to reach Datavail Global Technical Support team via phone / email / SN ticket.
Get trained and handle the basic tickets that are recurring in nature.
Should help with running the test scripts for sanity check during any patch upgrade.
Make sure that all ticket related to activities are performed thru Service Now.
Assist Datavail customers to log a ticket in Service-Now for their support request to achieve higher customer satisfaction / delight.
Reviewing tickets for completeness (category, priority and description).
To ensure all tickets are acknowledged in time as per defined SLA’s priority in order to meet MTTA (mean time to Acknowledge).
To ensure no ticket is part of the unassigned queue.
To work closely with the Shift leads/manager ensuring tickets are assigned appropriately & responded withing SLA’s.
To cooperate with customers & Tier2/Tier3 for planned downtime/scheduled activities with appropriate outlook reminder including primary consultant.
To ensure there is supporting ticket in SN for every issue being worked on by the Datavail global technical support team.

Experience :

Minimum 1 year of experience in the Oracle HCM Cloud Support OR 3-6 months of functional training in HCM Cloud from a reputed academy / institute.

Key Skills :  

Good analytical and problem solving abilities.
Good communication skills.
Ability to quickly learn and grasp new processes and business scenerios.
Basic understanding of Oracle HCM Cloud (Enterprise structure, Terminology ,Process flow, Concepts)
Good documentation skills.
HCM Cloud Support experience in at least one module

How to Apply :

All interested and eligible candidates can apply in online mode for Associate Consultant position.

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Intern Jobs Recruitment 2024

Salary : According to Ambitionbox, the average salary for an associate consultant at Datavail Infotech is ₹5.8 lakhs per year.

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About Datavail

Datavail is a leading provider of data management and database administration services. With a team of experienced professionals, we offer comprehensive solutions to help businesses maximize the value of their data. From database design and optimization to 24/7 monitoring and support, our expertise ensures optimal performance, security, and scalability. Partner with Datavail to unlock the full potential of your data assets and drive business success.

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