Datavail Recruitment | Fresher | Trainee Database Administrator | Bengaluru/ Hyderabad/ Mumbai
Datavail, a leading provider of managed services for data and database administration, is seeking a Trainee Database Administrator to join Datavail dynamic team. In this role, you will receive comprehensive training in database management, troubleshooting, and performance optimization. Datavail is looking for individuals with a passion for technology and a strong desire to learn. Join Datavail and embark on an exciting career in the world of database administration. Apply now!
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Trainee Database Administrator (Fresher)
Datavail is hiring for the post of Trainee Database Administrator. Interested and eligible candidates can read more details below.
Company Name : Datavail
Job Location : Bengaluru, Hyderabad, Mumbai
Job Title : Trainee Database Administrator
Education : Bachelor’s degree
Experience : Fresher
♦ Technical Service Desk
♦ First Call Resolution (FCR)
♦ To assist an organization in achieving 25% of FCR of the overall ticket volume
♦ To communicate with customers as per Datavail customer communication protocol.
♦ To work closely with the Shift Leads/Manager ensuring tickets are assigned appropriately & responded to within SLA’s.
♦ Support: Provide technical support, troubleshoot, and resolve issues related to the PROD/DEV environments under supervision of Tier 2/Tier 3 DBA.
♦ To perform basic routine DBA activities & service requests.
♦ To monitor customer production /development environments using various monitoring tools.
♦ Strong understanding of underlying Operating Systems (Windows/Unix/Linux).
♦ Basic working knowledge in DB2 LUW, awareness in ITSM and SLA management, ticketing system and general incident management, good call handling capabilities.
♦ Basic understanding of database management systems (DBMS) and their components.
♦ Customer Service: Strong customer service orientation with the ability to communicate patiently, clearly, and professionally with users.
♦ Active Listening: Skill to understand user issues by actively listening to their descriptions and probing for additional details.
♦ Clear Communication: Ability to explain technical concepts and troubleshooting steps in a clear and concise manner to non-technical users.
♦ Empathy: Understanding and empathizing with users’ challenges and frustrations while providing assistance.
♦ Documentation: Proficiency in documenting incident details, troubleshooting steps, and resolutions in a comprehensive manner.
♦ Time Management: Ability to manage and prioritize multiple incidents, service requests, and tasks effectively.
♦ Collaboration: Capability to collaborate with other IT teams, developers, and database administrators to escalate and resolve complex issues.
How to Apply :
You can apply in online mode for this post.
Datavail is a leading provider of data management and database administration services. With a team of experienced professionals, we offer comprehensive solutions to help businesses maximize the value of their data. From database design and optimization to 24/7 monitoring and support, our expertise ensures optimal performance, security, and scalability. Partner with Datavail to unlock the full potential of your data assets and drive business success.