Diebold Nixdorf Recruitment | Associate Helpdesk Support Analyst | 0-2 years | Hyderabad
Diebold Nixdorf seeks an Associate Helpdesk Support Analyst to join their team. As a crucial member of the support team, you will provide technical assistance and resolve software and hardware issues for clients. Utilizing your troubleshooting skills, you will deliver exceptional customer service while ensuring prompt resolution of problems. Join us in providing top-tier support to enhance client experiences and drive success. Apply now!
Reviews on job satisfaction and salary can be found on Glassdoor / AmbitionBox.
Associate Helpdesk Support Analyst (0-2 years)
Diebold Nixdorf is hiring for the post of Associate Helpdesk Support Analyst (Junior Analyst) . Interested and eligible candidates can read more details below.
Company Name : Diebold Nixdorf
Job Location : Hyderabad, TS, India
Job Title : Associate Helpdesk Support Analyst (Junior Analyst)
Education : Diploma
Experience : 0-2 years
Job Description :
Provides day-to-day technical support to employees and system / end users for infrastructure, internal systems and desktop hardware and software. Addresses and resolves failures, problems and questions relating to the operation of workstations, laptops, websites, software, peripherals, telephony, mobile devices and other equipment. Ensures optimal operation and business continuity.
♦ Gains familiarity with Helpdesk and related IT and technical support concepts, practices and methodologies.
♦ With guidance, performs a range of routine support duties, including: Assisting with provision of first line user support.
♦ Supporting the use of remote access tools and services for end users.
♦ Troubleshooting hardware, software and connectivity issues.
♦ Installing basic hardware and software.
♦ Assisting with installation and update of anti-virus software, and with decontamination of infected systems.
♦ Gathering and recording system inventory data.
♦ Escalates complex problems to higher level of expertise within organization.
♦ Keeps customers updated on ticket status ensuring the ticket is managed to closure.
♦ Learns and complies with DN Helpdesk, IT, peripheral and related connectivity and security policies and procedures.
♦ Assists with special projects as assigned.
♦ Diploma or equivalent work experience required.
♦ Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Helpdesk Support.
♦ Good business English skills (Written and spoken).
How to Apply :
All interested and eligible candidates can apply in online mode for Associate Helpdesk Support Analyst (Junior Analyst) position.
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Salary : The average Salary, according to Glassdoor and Ambition Box report, is up to 4.5 LPA.
About Diebold Nixdorf
Diebold Nixdorf is a global leader in driving connected commerce for the banking and retail industries. With innovative technology solutions, they enable seamless transactions, enhance customer experiences, and optimize operations. Their expertise spans self-service systems, software applications, and comprehensive services, empowering businesses to thrive in an ever-evolving digital landscape. Diebold Nixdorf’s commitment to innovation and customer success positions them as a trusted partner in shaping the future of commerce.