Khoros | Associate Technical Support Engineer (2+yrs)

Khoros Recruitment | 2+ Years | Associate Technical Support Engineer | Remote work

Khoros, a leading software company, is seeking an Associate Technical Support Engineer to join their dynamic team. In this role, you will provide technical assistance and troubleshooting solutions to customers, ensuring their satisfaction with Khoros products. With strong communication skills and a passion for problem-solving, you will collaborate with cross-functional teams to deliver exceptional support. Join Khoros today and be part of shaping the future of customer engagement technology. Apply now!

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Associate Technical Support Engineer (2-3yrs)

Khoros is hiring for the post of Associate Technical Support Engineer. Interested and eligible candidates can read more details below.

Company Name : Khoros
Job Location : Remote Work
Job Title : Associate Technical Support Engineer
Education : Graduate 
Experience : 2-3 years
Khoros Recruitment 2023

We are looking to add an Associate Technical Support Engineer to the Mission Critical Support Team. You’ll be responsible for providing critical support to product outages for three different products as well as proactively monitor product infrastructure and mitigate performance issues that have the potential to become an outage if not checked. The position requires one to work in 24×7 shifts. The team sets high standards for the work they do while also maintaining a learning oriented work environment. You’ll be challenged to scale up quickly and learn many new technologies. This is a customer facing role

Responsibilities :

● Work on Severity 1 issues (outages) across all products and for different customers.
● Respond to customers within defined SLAs and committed timelines.
● Monitor product infrastructure through alerts and take timely action to resolve them.
● Develop RCA while working along with Engineering teams.
● Learn new technologies and help transition newer services to the MCS team.
● Identifying documentation requirements in our knowledge base.

Requirements :

● 2-3 years of experience in technical support roles, ideally supporting web applications
● Basic Administration experience of any Application Server like Apache Tomcat, JBOSS, WebLogic, Websphere, etc.
● Exposure to JVM thread dumps or Heap Dumps analysis.
● User level experience of Linux Environment.
● Ability to understand and troubleshoot basic application server related technical issues.
● Excellent written and spoken communication skills
● Able to communicate effectively between teams and individuals of varying technical expertise.
● Able to multi-task effectively while working on customer issues

How to Apply :

You can apply in online mode for this post.

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About Khoros

Khoros LLC is a software company that specializes in digital customer engagement. Their platform allows businesses to manage their social media, messaging, and online communities all in one place. With Khoros, companies can create personalized experiences for their customers, build brand loyalty, and drive business results. Founded in 2012, Khoros has grown into a global company with offices around the world and a diverse range of clients spanning industries such as retail, telecommunications, and healthcare.

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Post expires on Thursday December 14th, 2023