Mphasis | Technical Support Engineer (1-3yrs)

Mphasis RecruitmentTechnical Support Engineer  | 1-3 Years | Pune

Mphasis Recruitment

Mphasis, a leading IT solutions provider, is seeking skilled Technical Support Engineers to join their team. In this role, you will provide exceptional customer service and technical assistance to clients, troubleshooting issues and resolving problems efficiently. Strong communication skills, knowledge of IT systems, and the ability to work well under pressure are essential. Join Mphasis today and take your career to new heights. Apply now!

Reviews on job satisfaction and salary can be found on Glassdoor / AmbitionBox.

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Technical Support Engineers (1-3yrs)

Mphasis  is hiring for the post of Technical Support Engineers. Interested and eligible candidates can read more details below.

Company Name : Mphasis
Job Location : Pune, MH, India
Job Title : Technical Support Engineers
Education : Graduate
Experience : 1+ years
Job Id : 374558
Mphasis Recruitment 2024
Job Description :

⇒ Hands-on experience with Windows /Mac OS environments
⇒ Excellent problem-solving and communication skills
⇒ Hands-on experience with Windows /Mac OS environments
⇒ Good understanding of computer systems, mobile devices, and other tech products
⇒ Familiarity with remote desktop applications and help desk software (eg. WebEx, Logmein, Bomgar)
⇒ Knowledge on Citrix Virtual Apps, AWS technology and Desktop.
⇒ Basic knowledge on Virtualization technology.
⇒ Knowledge on Ticketing tools (e.g ServiceNow, RemedyForce)
⇒ Familiar to the Citrix, AWS environment
⇒ Aware of ITSM Process (Incident management)
⇒ Inbound calls taking
⇒ Talk to End Users through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.
⇒ Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)
⇒ Prioritize and manage several open issues at one time.
⇒ Document technical knowledge in the form of notes and manuals.
⇒ Refer to internal database or external resources to provide accurate tech solutions.
⇒ Ability to diagnose and troubleshoot basic technical issues.
⇒ Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
⇒ Provide prompt and accurate feedback to customers.
⇒ Ensure all issues are properly logged.

Certification :

MCSE, CCA, ITIL foundation is an added advantage (not mandatory).

Education :

Graduate or equivalent
♦ 1-3 years of experience in relevant field.

How to Apply :

You can apply in online mode for this post.

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About Mphasis

Mphasis is a leading IT solutions provider, delivering cutting-edge technology services and digital transformation to global clients. With a strong focus on innovation and customer-centricity, Mphasis offers expertise in areas such as cloud computing, artificial intelligence, and blockchain. Their comprehensive suite of services includes application development, infrastructure management, and business process outsourcing. By leveraging their deep industry knowledge and diverse talent pool, Mphasis continues to drive growth and success for businesses across industries worldwide.

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