NCR | IT Analyst – Helpdesk (06+moths)

NCR Recruitment | IT Analyst – Helpdesk | 06+ Months | Mumbai

NCR VOYIX Corporation seeks a skilled IT Analyst – Helpdesk to join our team. In this role, you will provide technical support and troubleshooting assistance to employees across the organization. Your expertise in hardware and software systems will be essential in resolving issues promptly and ensuring smooth operations. Join us and contribute to our commitment to excellence in customer service and technology solutions. Apply now!

Reviews on job satisfaction and salary can be found on Glassdoor / AmbitionBox.

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IT Analyst – Helpdesk (06 months)

NCR VOYIX Corporation is hiring for the post of IT Analyst – Helpdesk. Interested and eligible candidates can read more details below.

Company Name : NCR VOYIX Corporation
Job Location : Mumbai, MH, India
Job Title : IT Analyst – Helpdesk
Education : Diploma
Experience : 06+ Months
NCR Recruitment 2024
Responsibilities :

⇒ Level 1 support for PC client issues e.g. desktop/ laptop hardware, software, OS, printers, etc.
⇒ Provide information on IT processes, general how-to queries and known outages.
⇒ When a problem is reported, the Help Desk Analyst must analyze the symptoms, determine the root cause, review Knowledge Base instructions, provide resolution and document the relevant details.
⇒ Escalate to appropriate Level 2 team when needed and monitor progress on critical priority tickets.
⇒ Follow-up with Level 2 support teams for timely completion of tasks.
⇒ Co-ordinate with third-party vendors like Dell and Canon for hardware issues.
⇒ This job role requires candidates to provide IT support on inbound calls, web tickets and chat.
⇒ The IT Help Desk team operates on 24×7 basis.
⇒ Team members are required to work in rotational shifts and observe a 5-day working week.

Skills :

Through knowledge of Windows 10 Operating System.
Good working knowledge of Windows, MS Office 365 & internet technologies.
Basic networking concepts, troubleshooting LAN/remote access problems.
Expertise in configuring and troubleshooting Office365, MS Outlook 2016 or later Ability and willingness to learn quickly, keep knowledge current.
High proficiency in English grammar, vocabulary and sentence structure.
Fluency in speech – Ability to hold a conversation with ease and minimal use of fillers.
Clarity in speech – Neutral accent, appropriate rate of speech, pleasant voice and confident tone.
Listening skills – Comprehend what is said, respond appropriately without interrupting the speaker.
Telephone etiquette – basic call handling skills.
Customer service skills (persuasion, empathy, helpfulness & positive attitude)
Good business communication skills (e-mail)

Qualifications :

HSC (Grade 12). / Technical diploma is preferred, but not mandatory.
Minimum six months experience in a technical support role.
Candidates with prior experience in a technical, voice-based process will be given priority

How to Apply :

All interested and eligible candidates can apply in online mode for IT Analyst – Helpdesk position.

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Intern Jobs Recruitment 2024

Salary : The average Salary, according to Glassdoor and Ambition Box statistics, is up to 4.3 LPA.

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About NCR VOYIX

NCR VOYIX Corporation, a global leader in technology solutions, revolutionizes the way businesses operate. With cutting-edge software and hardware offerings, they empower organizations to streamline processes, enhance customer experiences, and drive growth. Their innovative solutions span industries such as retail, hospitality, finance, and more. NCR VOYIX Corporation’s commitment to excellence and forward-thinking approach make them the go-to partner for businesses seeking transformative digital solutions.

NCR VOYIX on the web

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