NielsenIQ Recruitment | Research Executive | 1-2 years | Gurugram
NielsenIQ is seeking a skilled Research Executive CS RV. As part of their team you will play a crucial role conducting research and analysis to provide valuable insights to clients. Your responsibilities will include data collection, interpretation, and presentation. They are looking for someone with strong analytical skills, to detail, and the ability to work well under pressure. Join us in shaping the future of consumer research at NielsenIQ.
Research Executive, CS RV (1-2 years)
NielsenIQ is hiring for the post of Research Executive, CS RV . Interested and eligible candidates can read more details below.
Company Name : NielsenIQ
Job Location : Gurugram, HR, India
Job Title : Research Executive, CS RV
Education : Graduate / Post Graduate
Experience : 1-2 years
Job Description :
Nielsen Customer Success team is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between Nielsen and clients. Our service and delivery is the reason clients will continue to invest in our products and service.
⇒ Support day to day contacts at the client, contributing to the achievement of client satisfaction targets
⇒ Build effective relationships with client representatives
⇒ Own reporting, including report maintenance, business issue analysis, and solution integration
⇒ Provide training to clients on Nielsen tools and solutions
Trouble-shoot and resolve client inquiries related to databases, software, coding, and other key aspects that impact client deliverables
⇒ Continue to broaden knowledge of client business issues and needs, Nielsen services, and the broader industry
⇒ Liaise with other teams as necessary (e.g. operations, off-shore partners, technology, and data science) to solve client business questions and inquiries
⇒ ⇒ Monitor the progress of inquiries against agreed service levels and escalate any issues to the appropriate team
⇒ Build and maintain relationships with other client support teams to ensure quality and timely service levels are exceeded
⇒ Work closely with Practice/Retail Analytic Consulting teams, Operations, and Data Science to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomescarry out an exhaustive control of the information included in the project in order to minimize errors and obtain high-quality results
⇒ Good understanding of FMCG industry and trends
⇒ Solid Knowledge of Nielsen products and services
⇒ 1-2 years Nielsen Client Service at Response and/or industry experience
⇒ Participation in a Project
⇒ Good interpersonal skills – ability to develop relationships internally and at the client organization
⇒ Strong problem-solving skills, with gradually declining supervision
⇒ Strong time management skills and prioritization ability, with gradually declining supervision
⇒ Able to respond to inquiries of moderate complexity with almost zero supervision
⇒ Able to respond on enquiries of higher complexity with limited supervision
⇒ Strong storytelling skills, able to take clients through the solution offered and get their buy-in and satisfaction
⇒ Able to coach and support Jr. Executives
⇒ Strong levels of clients satisfaction achieved, acknowledgement from the client on a strong mindset to help them, as well as of the results per se.
How to Apply :
All interested and eligible candidates can apply in online mode for Research Executive, CS RV position.
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Salary : The average Salary, according to Ambition Box report, is Upto ₹8.00 LPA.
NielsenIQ is a leading global provider of data and, helping businesses make informed decisions. With their comprehensive market intelligence and advanced analytics, they enable companies to understand consumer behavior, track trends, optimize pricing strategies, and drive growth. NielsenIQ’s innovative solutions empower clients across industries to stay competitive in a rapidly changing marketplace.
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Post expires on Friday March 22nd, 2024