QAD is a leading software company that provides enterprise resource planning (ERP) solutions to businesses in various industries. They are currently hiring for various positions, including software developers, project managers, customer support specialists, and more. QAD offers a flexible and collaborative work environment, opportunities for career growth and development, and competitive compensation packages.
Reviews on job satisfaction and salary can be found on Glassdoor.
1. Associate Functional Analyst (1+yrs.)
QAD Inc. is hiring for the post of Associate Functional Analyst for Mumbai locations. Interested and eligible candidates can read more details below.
Company Name : QAD, Inc.
Job Location : Mumbai, MH, IN
Job Title : Associate Functional Analyst
Education : Bachelor’s degree
Experience : 1+ years
Job Description :
♦ Does analysis on the reported application issues by the global customers/ partners
♦ Do routing of QSM ticket raised by the global customers/ partners across the various channels
♦ Handle application issues with medium complexity in their area of expertise
♦ Provides solutions by consulting the relevant subject matter experts within the Service Delivery organization
♦ Adhere to all the Application Service Delivery processes and guidelines
♦ Enhance their knowledge on the application by learning on the job and/or by attending online or classroom training
♦ Consult other senior support consultants/ team leads in case of queries related to the support process or any application
♦ Perform initial triage, duplicate and analyze customer reported issues.
♦ Create Problem Analysis (PA) documents
♦ Identify and provide solutions to the customers, including patch retrofits.
♦ Develop temporary code fixes and suggest workarounds to the reported issues
♦ Service desk routing, which includes Web-Monitoring, Live Chat and ACD
♦ Creating & maintaining QAD Knowledgebase Articles
♦ Enhance Application Knowledge
♦ Any graduates (background in Information Technology)
♦ Minimum 1 to 3 years relevant experience handling product support issues for global customers.
♦ Good computer skills and working knowledge of QAD supported technologies, platforms and languages i.e., Progress, Java, Java Script, HTML, XML, Open Source technologies
♦ Good Analytical & Functional skills and ability to understand the business needs, Strong communication skills
How to Apply :
You can apply in online mode for this post.
About QAD :
QAD is a global provider of enterprise resource planning (ERP) solutions for manufacturing companies. Founded in 1979, QAD has over 40 years of experience in providing software solutions that help businesses streamline their operations, improve supply chain management, and enhance customer satisfaction. With offices in over 20 countries, QAD serves customers in various industries, including automotive, consumer products, industrial manufacturing, and life sciences. The company is committed to delivering innovative solutions that help its customers stay competitive in today’s rapidly changing business landscape.