QAD Recruitment 2024

QAD Recruitment

QAD is a leading software company that provides enterprise resource planning (ERP) solutions to businesses in various industries. They are currently hiring for various positions, including software developers, project managers, customer support specialists, and more. QAD offers a flexible and collaborative work environment, opportunities for career growth and development, and competitive compensation packages.

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1. Extended Support Analyst (0-2 yrs.)

QAD Inc. is hiring for the post of Extended Support Analyst. Interested and eligible candidates can read more details below.

Company Name : QAD, Inc.
Job Location : Mumbai, MH, India
Job Title : Extended Support Analyst
Education : Bachelor’s degree
Experience : 0-2 years
QAD Recruitment 2024
Job Description :

As an Associate Operations Analyst you will be responsible for installing, configuring, maintaining and upgrading QAD, QAD Divisional and third party/partner products on QAD Cloud Non-Production environments and deliver services requested by Cloud customers. With your technical skills you will contribute to the achievement of Cloud server uptime metrics and other SLA’s defined in the yearly Cloud strategic objectives.

What you’ll do :

Environments Monitoring; Production Monitoring, Non-Production Monitoring, Special/ manual monitoring ,if any
Service Requests Management: User administration, Printer Management, Batch Management, Database refreshes for all Cloud customers and other DBA tasks
Other Cloud environment tasks/ activities as assigned
Incident Management & Problem Management
Working on assigned severity 2 & 3 incidents and resolving them as per defined Service Level Agreements (SLAs). Begin handling severity 1 incidents with guidance from seniors in the team.
Understand the Cloud outage/ impairment process and follow the process in case of severity 0 situations as regards escalating to the right people at the right time for quick outage recovery.
Low APA% instance investigation. Employs DMAIC approach to problem solving
Change Management & Release and Deployment Management
Creating RFC (maintenance window) documents for installation/upgrade activities on Cloud Non-Production environments in strict compliance with documented procedures and work towards securing approval for execution of the RFC tasks.
Executing the approved RFC’s for Cloud customer non-production environments if the requisite certification level has been achieved.
Work towards building certification levels to perform install/upgrades of QAD/QAD Divisional and partner products.
Begin handling production RFC’s for B &C Cloud customers.
Other duties as assigned

Qualifications :

⇒ B.E./ B.Tech/ MCA
0-2 years of QAD and Progress products technical experience which includes experience installing/ upgrading the products and performing Progress DBA tasks
Skills: Linux skills are a must. Should be well versed with RDBMS concepts and should be comfortable performing Progress
DBA tasks as well as QAD products installation, configuration, administration and technical troubleshooting.
SQL knowledge, QAD PKS certifications & other industry relevant certifications are good to have.
Minimum travel required

How to Apply :

You can apply in online mode for this post.

Apply for this Job…

Intern Jobs Recruitment 2024

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The position has been filled

2. Associate Technical Analyst (2+ yrs.)

QAD Inc. is hiring for the post of Associate Technical Analyst for Mumbai locations. Interested and eligible candidates can read more details below.

Company Name : QAD, Inc.
Job Location : Mumbai, MH, IN
Job Title : Associate Technical Analyst
Education : Bachelor’s degree
Experience : 2+ years
QAD Recruitment 2023
Job Description :

As an Associate Technical Analyst (Digital Commerce), you will be responsible for administrative support of all Linux hosted in the QAD Cloud infrastructure and for level 1 support of infrastructure related incidents. You will be closely working with the system administration team who is responsible for maintaining and monitoring hosted servers in accordance with established policies, procedures and service level agreements. This role offers significant growth and learning opportunities, collaborating with a talented team committed to innovation and advancing the company. As a 24x7x365 organization, work on different shifts including night shifts, work on holidays and on-call responsibilities are required.

What You’ll Do :

♦ Respond to and resolve infrastructure related incidents. Handle operating system and active directory user changes and creation.
♦ Responsible for Linux printer configuration changes and creation. Escalate issues as required to Team Lead/Manager.
♦ Monitor server and system availability using internal monitoring systems and tools. Troubleshoot basic operating system and hardware errors with assistance from vendors as needed. Secure the operating systems and maintain standards based on standard operating procedures.
♦ OS Based Script Management. Maintaining system configuration documentation, including run books, software installation instructions, operating system installation and system configuration sheets.
♦ The primary role will be to work with our existing eCommerce customers and assist with their day to day needs.
♦ You will be communicating with customers and doing requirement gathering and problem solving.
♦ You will be responsible for supporting existing Webjaguar customers with the daily support requests that we receive.
♦ Your role is to be on top of your support tickets and to communicate clearly with the different team members if assistance is needed.
♦ Creating exceptional customer satisfaction by applying quality service and concepts that reduce customer effort and drive customer loyalty. Make problem resolution for our customers effortless.
♦ Other duties as assigned

Qualification :

♦ Bachelor’s Degree in Engineering, Technology or Computer Science. Industry certifications like RHCE, RHCSA are preferred, but not required. CS ITIL & systems certifications preferred.
From 2 to 5 years of Linux experience. Familiarity with database systems. Experience with Virtualization technologies, and scripting skills in Java.
Hands on Linux operating systems administration capabilities.
Other knowledge or skills: Ability to ramp up quickly, ease at working in a fast-paced environment, excellent communication and customer service skills.
Web Hosting experience (Apache)
ITIL Foundation certification V4 or equivalent experience.
Intermediate knowledge of IT Service Management principle, best practices and frameworks like ITIL and experience with JIRA is required
Experience with working in multinational, multi-cultural teams (desirable).
Multi-tasking, good communicator, eager to learn

Skills :

♦ Knowledge of basic technical concepts is preferred (Unix, Windows NT, Internet, networks, Progress or Oracle). Programming code for troubleshooting is a big plus (C, C++, Unix, Progress, Oracle, SQL, Java, or XML).
♦ RDBMS: MySQL, Frontend: Javascript, CSS, HTML, Digital Science
♦ Linux systems administration, Web server administration, Database administration, Networking, DevOps, Cloud Technologies, IT Support, some SEO, Java
♦ Good Analytical & Technical skills and ability to understand the business needs.
♦ Good communication in English (written and verbal) is required.
♦ You have good analytical & collaboration skills and have a passion to solve customer issues. You have a positive and calming approach, to diffuse an escalated situation or irate customer.

How to Apply :

You can apply in online mode for this post.

Apply for this Job…

Intern Jobs Recruitment 2023

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About QAD :

QAD is a global provider of enterprise resource planning (ERP) solutions for manufacturing companies. Founded in 1979, QAD has over 40 years of experience in providing software solutions that help businesses streamline their operations, improve supply chain management, and enhance customer satisfaction. With offices in over 20 countries, QAD serves customers in various industries, including automotive, consumer products, industrial manufacturing, and life sciences. The company is committed to delivering innovative solutions that help its customers stay competitive in today’s rapidly changing business landscape.

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