Support Engineer | 0-2 yrs | Oracle
Oracle Recruitment | Support Engineer | Hyderabad | 0-2 yrs
Seeking talented Support Engineer to join Oracle Corporation. Responsibilities include troubleshooting technical issues, providing timely assistance to customers, and ensuring smooth operation of software products. Ideal candidate has strong problem-solving skills, excellent communication, and a passion for customer satisfaction. Join our dynamic team and be part of cutting-edge technology solutions. Apply now!
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Support Engineer (0-2 yrs)
Oracle Corporation is hiring for the post of Support Engineer for Hyderabad location. Interested and eligible candidates can read more details below.
Company Name : Oracle Corporation
Job Location : Bangalore, KA, India
Job Title : Support Engineer
Education : Bachelor’s degree
Experience : 0-2 years
Job Id : 245378
Job Category : Support
Role : Individual Contributor
Oracle Recruitment 2024
Job Description :
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and raised issues.
Responsibilities :
♦ Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to Customers using Oracle Hospitality Suite across North America, EMEA and Asia-Pacific.
♦ Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
♦ Providing remote support delivery and performing problem cause analysis
♦ Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
♦ Responsible for the entry, tracking and management of all incoming support calls in MOS Ticketing tool.
♦ Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
♦ Anticipating customer needs and effectively addressing concerns related to their issue or resolution
♦ Providing direct technical assistance to customers via phone, email, and Remote tools
♦ Assist in configuring, installing, training and supporting the MICROS product suites (Oracle Simphony,RES 3700,9700) and associated interfaces for selected strategic projects when required
♦ Ensure familiarity with new releases as they become available
♦ Obtain and maintain current certification in:
♦ ♦ ♦ Major Account accreditation
♦ ♦ ♦ Current application version
♦ ♦ ♦ Necessary SQL and technical skills
♦ ♦ ♦ Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures
♦ Liaise with subject matter experts in the regional office on client requests for enhancements and development
♦ Work with the customers to ensure that contractual service expectations are exceeded
♦ Perform other duties as requested or as deemed appropriate
Skills :
♦ Minimum 4 years’ Hotel IT experience installing/configuring/supporting/administering food and beverage management software products like Oracle Simphony, RES 3700,9700
♦ Previous experience in supporting hospitality software products, Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, R&A) – Desirable
♦ Degree in Technical, hospitality or business field or deep, relevant work experience of at least 4 Years in IT Support (Working knowledge of Networks, PCs and troubleshooting installation issues)
♦ Experience in a software product/technical support department or related, direct customer contact experience
♦ Minimum two years’ hospitality experience in a supervisory or management role in Hotel IT
♦ Knowledge of food and beverage management procedures , POS Systems
♦ Experience in Microsoft suite of products in particular, Outlook, Excel, Word, Project and PowerPoint
♦ Familiarity with Operating Systems (2003, 2008, XP, Oracle, and VM Ware)
♦ SQL Experience (preferred)
♦ Previous experience working with an automated support management and tracking tool in a support center environment
Other Requirements :
♦ Strong desire to provide high-quality customer service
♦ Excellent written and verbal communication skills in English
♦ Excellent problem solving skills
♦ Ability to effectively manage multiple tasks
♦ Strong organizational skills
♦ Teammate who demonstrates positive, constructive interpersonal skills
♦ Willing to work overtime and holidays as requested
♦ Willing to work with a wide variety of cultures
♦ Willing to be contactable on an on-call basis after-hours by mobile phone
♦ Adhere to company standards, policy and procedure
Abilities :
♥ Ability and credibility to work effectively with both our internal and external customers at all levels of the organization
♥ Proven track record to work unsupervised or as a team member of both the local office team and wider company teams
♥ Creative thinking abilities, uses experiences and knowledge to create new ideas and think ‘outside the square’
♥ A self-starter with initiative, drive and strong desire to succeed
♥ Ability to work in a logical methodical manner
♥ Ability to work under stress and meet deadlines
♥ Flexibility with people and time
***Note : * This job requires weekend support and shift work We operate * 24×7 which can involve working in shifts * shift timing can change as per Business requirement
How to Apply :
All interested and eligible candidates can apply in online mode for Support Engineer position.
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Salary : The salary for this role is upto ₹09.00 LPA *
About Oracle
Oracle Corporation is a global technology company that specializes in developing and marketing enterprise software products. a focus on cloud computing, database management, and business applications, Oracle has established itself as a leader in the industry. Its innovative solutions empower businesses to streamline operations, enhance productivity, and drive growth. With a strong commitment to customer success and cutting-edge technology, Oracle continues to shape and redefine the digital landscape.
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