Associate APS Engineer | 0.6 – 2 yrs | NICE
NICE Recruitment | 0.6 – 2 years | Associate APS Engineer | Pune
NICE is seeking an Associate APS Engineer to optimize system performance and. Responsibilities include monitoring applications, bottcks, and implementing solutions for optimal functionality. The ideal candidate will have a strong of application performance metrics, troubleshooting skills, and the ability to work collaboratively with cross-functional teams to enhance overall system efficiency.
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Associate APS Engineer (0.6 – 2 years)
NICE is hiring for the post of Associate Application Performance Engineer. Interested and eligible candidates can read more details below.
Company Name : NICE
Job Location : Pune, MH, India
Job Title : Associate APS Engineer
Education : Bachelor’s degree
Experience : 0.6 -2 years
NICE Recruitment 2024
The Application Performance Engineer (APS) engineer which is part of NICE Managed services, will monitor and resolve alarms and events for NICE Solutions and voice infrastructure for our clients. The Engineer will be responsible for Early identification, troubleshooting and resolution of all incidents. The Engineer will be also responsible for Incident management, problem management, and change management related to NICE Solutions.
How will you make an impact?
» The Engineer will be responsible for troubleshooting and resolution of all incidents
» The Engineer will be responsible for Incident management, problem management, and change management.
Have you got what it takes?
» Require 0.6 – 2 year’s experience in Technical Support in Telephony and VOIP
» Should have knowledge in CTI or Voice recording products
» Good understanding of VOICE protocols like SIP, H.323
» Good working knowledge on any of the following: CISCO Unified contact center Enterprise (UCCE), CISCO Unified Communications Manager (CUCM), Avaya Aura Platform and Voice/Media Gateways.
» Should have worked in PBX/ACD
» Good knowledge of Windows operating system
» Should have experience in installing, configuring, and supporting telephony, network, or server infrastructure.
» Should have good troubleshooting and problem solving skills
» Should be willing to work in 24/7 Rotational shifts and weekends as well
You will have an advantage if you also have –
» Nice experience – advantage
» NICE Engage Certification preferred.
» CCNA and MCSE certifications preferred.
» AWS, Azure, HP, Dell, VMWare, and Citrix certifications are a plus.
How to Apply :
All interested and eligible candidates can apply in online mode for Associate APS Engineer position.
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Salary : The salary for this role is upto ₹7.0 LPA *
About NICE
NICE Limited, a global technology company founded in 1986, specializes in software solutions that enhance customer service, compliance, and analytics for businesses. With a strong focus on innovation, NICE provides advanced tools to improve customer interactions, streamline operations, and ensure regulatory adherence. Their offerings span industries such as contact centers, financial services, and security. NICE empowers organizations to deliver exceptional customer experiences and make data-driven decisions, driving success and growth.
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