Process Associate | 2 years | Bosch

Updated

26/02/2026

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Bosch Off Campus Drive 2026

Bosch Recruitment | Process Associate | 2 yrs | Coimbatore|

Bosch Global Software Technologies seeks a Process Associate to join their dynamic team. This role involves analyzing and optimizing processes to enhance efficiency and productivity. Ideal candidates possess strong analytical skills, attention to detail, and a proactive mindset. If you are passionate about process improvement and thrive in a collaborative environment, apply now for this exciting opportunity!

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Process Associate (2 yrs)

Bosch Global Software Technologies is hiring for the Process Associate position. Interested and eligible candidates can read more details below.

Company Name : Bosch Global Software Technologies Pvt. Ltd.

Job Location : Coimbatore, TS, India

Job Title : Process Associate

Education : Bachelor’s degree or diploma

Experience : 2 years

Bosch Recruitment 2026

Roles & Responsibilities :

The candidate will be responsible for L1-level voice/Non-Voice Help desk support, providing technical assistance related to automotive systems, software, and hardware within the BOSCH group. The individual must possess the basic skills/abilities and demonstrate that she/he can perform the essential functions.

Key Duties:

Technical Assistance & Communication:

√ Provide multi-channel technical support via telephone, email, and chat to resolve customer and technician inquiries.
√ Articulate diagnostic findings and recommended courses of action with clarity and precision.
√ Address all customer questions and concerns with professionalism and timeliness, ensuring a high standard of service.

Advanced Diagnostics & Problem-Solving:

√ Employ advanced diagnostic tools and proprietary software to remotely identify and analyze complex automotive system issues.
√ Analyze and interpret diagnostic data to accurately determine root causes of vehicle malfunctions.
√ Methodically guide technicians through complex troubleshooting procedures and repair processes.
√ Identify and resolve sophisticated software, hardware, and network connectivity problems impacting diagnostic equipment.

Case Management & Documentation:

√ Meticulously document all customer interactions, diagnostic steps, and resolutions within the designated helpdesk system (C4C).
√ Manage and track diagnostic support cases from initial contact through to final resolution.

Collaboration & Quality Assurance:

√ Collaborate effectively with workshop technicians, engineering teams, and other internal departments to escalate and resolve complex, multi-faceted issues.
√ Manage customer complaints efficiently, ensuring thorough follow-through to achieve complete resolution and maintain high levels of customer satisfaction.
√ Consistently deliver high-quality support to uphold and enhance customer satisfaction and brand loyalty.

Qualifications:

√ Bachelor’s degree or diploma in Automotive Technology, Computer Science, or a related field, or an individual with a strong passion for automobiles and vehicle diagnostics.
√ Minimum of 2 years of experience in automotive diagnostics, with a focus on remote diagnostics and telematics
√ Proficiency in using remote diagnostic tools and telematics systems · Strong understanding of automotive systems and technology · Ability to interpret technical data and diagnostic code

Preferred Skills:

ASE (Automotive Service Excellence) certification or equivalent is highly desirable

‹‹‹ more details ›››

How to Apply :

All interested and eligible candidates can apply in online mode for Process Associate position.👇👇

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Process Associate Salary : The salary for this role is upto ₹ 5.00 LPA; exact details during interview *💵💵

Job Address : India land tech park private limited, kgisl infrastructure private limited , sez, keeranatham village, saravanampatti, coimbatore , India

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About Bosch Global Software Technologies Pvt. Ltd.

Bosch Global Software Technologies Pvt. Ltd. is a 100% owned subsidiary of Robert Bosch GmbH, one of the world’s leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.