Support Engineer 1 | 1+ yrs | Atlassian

Updated

12/01/2026

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4 min

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Categories: Engineer, Bangalore, Full Time, IT, IT

Atlassian Off Campus Drive 2026

Atlassian Recruitment | Support Engineer 1 | 1+ years | Bangalore/ Remote

Atlassian Corporate Engineering (ACE) seeks Support Engineer 1 to join their dynamic team. Responsibilities include troubleshooting, resolving technical issues, and providing exceptional customer support for software products. Ideal candidates possess strong problem-solving skills, excellent communication abilities, and a passion for helping customers succeed. Join ACE in shaping the future of collaboration technology!

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Support Engineer 1 (1+ years)

Atlassian is hiring candidates for the role of Support Engineer 1 for the Bengaluru, India location. The complete details about this job are given below.

Company Name : Atlassian Corporation

Job Location : Bengaluru, KA, India / Remote Work

Job Title : Support Engineer 1

Education : Bachelor’s degree

Experience : 1+ years (Graduate role / Freshers are eligible)

Atlassian Recruitment 2026

Job description :

The Associate Product Manager program at Atlassian is designed to grow creative problem-solvers into the next generation of global product leaders. As an APM, you will own strategic initiatives and build a range of depth and breadth through two 12-month long rotations across different product teams like Jira, Confluence, or Trello.

Responsibilities:

√ Be responsible for resolving customer configuration issues and responding to customer questions reported by email & chat, ensuring all processes and agreed upon standards are followed.
√ Ensure that customers have a positive experience with Atlassian Cloud products.
√ Understand customer use cases, perform troubleshooting, devise and implement workarounds to product bugs.
√ Contribute to our Product knowledge through Knowledge base articles and our Standard Operating Procedures (SOPs), helping us stay current on case management content
√ Assist our APAC customers: 4:30 AM to 1:30 PM IST shift or EMEA customers: 12 noon to 9 PM IST (subject to DST changes), and occasionally work on weekends as an on-call engineer.
√ Overall 1+ years of customer or support facing industry experience
√ Have an understanding of IaaS, PaaS and SaaS concepts. Understand the purpose of AWS Services like S3 Key web technologies, browser behaviours, and troubleshooting tools, including DevTools, HAR files, caches, cookies, and security settings, DNS record types A, CNAME, TXT and can implement networking concepts in debugging real-world networking issues
√ Nice to have basic experience using IdP, SP Architecture and hands on experience with debugging SSO issues of industry-standard email protocols (POP, IMAP, SMTP).
√ We’re looking for individuals who have a customer centric mindset, can adapt quickly, are curious, resilient, have a quick learning ability, a growth mindset, and a solution-based approach in line with Atlassian’s Core values.
√ Fluent in written and verbal communication skills in English.
√ Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations
√ Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
√ Logical approach to problem solving & strong troubleshooting experience
√ Experience working with peers/teams across multiple locations is an added advantage.
√ To have the flexibility to cover a fixed shift through weekends on a rotation basis to meet the needs of our customers
√ You may be required to pivot focus towards a dedicated support channel (i.e. Chat) to meet the needs of our customers

‹‹ more details ›››

How to Apply :

All interested and eligible candidates can apply in online mode for Support Engineer 1 position….👇👇

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Support Engineer Salary : 💵💵The salary for this role is upto ₹25.00 LPA; exact details during interview *💵💵

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About Atlassian

Atlassian is a leading software company known for its collaborative tools and platforms. With a focus on empowering teams, Atlassian provides solutions like Jira for project management, Confluence for content creation, and Trello for task tracking. Their user-friendly interfaces and integrations make it easy to streamline workflows and enhance productivity. Trusted by millions of users worldwide, Atlassian continues to innovate and revolutionize the way teams work together.