Associate | 0-3 yrs | Cactus Communications

Updated

11/11/2024

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Categories: Other, Full Time, Other, Remote Work

Cactus Recruitment | 0-3 years | Associate | Remote Work

Cactus Communications seeks an Associate for Service Feedback Quality. Responsibilities include assessing client feedback and ensuring service quality standards are met. The ideal has excellent communication skills, attention to detail and a commitment to delivering exceptional service. Join our team to help maintain high-quality standards in a work environment. Apply now!

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Associate (0-3 yrs)

Cactus Communications is hiring for the post of Associate, Service Feedback Quality. Interested and eligible candidates can read more details below.

Company Name : Cactus Communications

Job Location : Remote work, India

Job Title : Associate, Service Feedback Quality

Education : Bachelor’s degree

Experience : 0-3 years

Category : Customer Service & Operations

Cactus Recruitment 2024

Responsibilities :

» Analyze qualitative and quantitative feedback data to identify trends, areas for improvement, and potential service gaps.
» Collaborate with customers regarding query, escalation & resolution (Calls, Chats, Emails)
» Collaborate with cross-functional teams (Customer Service, Product, Tech, etc.) to develop action plans based on feedback insights.
» Develop and implement a robust feedback collection process to systematically gather customer insights across various touchpoints.
» Monitor and track the progress of feedback-driven initiatives to ensure effective implementation and impact on service quality.
» Produce regular reports and presentations to communicate feedback findings and recommendations to stakeholders.

Qualifications :

» Freshers are welcome to apply. Candidates with 0-3 years of experience are preferred.
» Experience in Customer Support is appreciated.
» Bachelor’s degree or higher
» Strong analytical skills with the ability to interpret data and derive actionable insights
» Excellent communication and presentation skills, with the ability to convey findings to diverse audiences

‹‹‹ more details ›››

How to Apply :

All interested and eligible candidates can apply in online mode for Associate, Service Feedback Quality position.

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Salary : The salary for this role is upto ₹6.00 LPA *

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About Cactus Communications

Cactus Communications is a global company providing scientific communication solutions. With a focus on academia and publishing, they offer editing, translation, and publication support services. Their team of experts ensures accuracy and clarity in scientific documents. Cactus Communications aims to facilitate research dissemination and help researchers effectively communicate their findings to the world.