IT Support Analyst | 1Year | Athenaheath
Athenahealth Recruitment | IT Support Analyst | 1 yr | Chennai
Athenahealth Inc. seeks an IT Support Analyst to provide technical assistance and for their systems and Responsibilities include troubleshooting, issues, and documenting solutions. The ideal candidate has strong problem-solving skills, knowledge of IT, and excellent communication abilities. Join a dynamic dedicated to delivering exceptional support in a fast-paced environment. Apply now
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IT Support Analyst (1 yr)
Athenahealth Inc.is hiring for the post of IT Support Analyst. Interested and eligible candidates can read more details below.
Company Name : Athenahealth Inc.
Job Location : Chennai, TN, India
Job Title : IT Support Analyst
Education : Graduate
Experience : 1+ year
Job Id : R11036
Athenahealth Recruitment 2024
Position Overview :
This role involves providing technical assistance and support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems and infrastructure. You will be responsible for diagnosing and resolving technical problems, assisting with user account management, and maintaining computer systems and peripherals.
Job Responsibilities :
» Provide technical support to end-users via phone, email, or in-person, addressing hardware, software, and network-related issues.
» Diagnose and resolve technical problems, escalating complex issues to appropriate teams when necessary.
» Install, configure, and maintain computer systems, software, and peripherals.
» Assist with user account management, including creating, modifying, and disabling user accounts as per company policies.
» Collaborate with other IT teams to ensure timely resolution of incidents and requests.
» Document all support activities, including ticket creation, troubleshooting steps, and resolutions, in the ticketing system.
» Maintain an up-to-date knowledge base by documenting known issues, workarounds, and solutions.
» Document support activities, contribute to knowledge management, and collaborate with other IT teams to ensure timely incident resolution.
» Conduct user training sessions to enhance their understanding of technology and promote self-service options.
» Participate in IT projects and initiatives, providing technical expertise and support as required.
» Stay updated with the latest technologies, industry trends, and best practices in IT support.
Desired Skills, Experience & Qualifications :
» Prior experience of 1 year in providing technical support in a professional environment.
» Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common business applications.
» Familiarity with network protocols, hardware, and troubleshooting techniques.
» Excellent problem-solving and analytical skills, with the ability to diagnose and resolve technical issues efficiently.
» Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
» Customer-focused mindset with a passion for delivering exceptional customer service.
» Ability to work independently and collaboratively in a fast-paced environment.
» Strong problem-solving skills and a customer-centric mindset are essential for success in this role.
How to Apply :
All interested and eligible candidates can apply in online mode for IT Support Analyst position.
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Salary : The salary for this role is upto ₹8.0 LPA *
About Athenahealth Inc.
Athenahealth Inc. is a leading healthcare technology company offering cloud-based services to medical practices and hospitals. Their innovative solutions streamline administrative processes, improve patient care coordination, and optimize financial performance for healthcare providers. With a focus on efficiency and effectiveness, Athenahealth’s platform enhances the overall healthcare experience for both providers and patients in today’s rapidly evolving industry landscape.
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