Process Trainer | 1+ Yrs | Concentrix

Updated

12/01/2026

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4 min

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Categories: Support / Service, Full Time, Other, Pune, Trainee

Concentrix Off Campus Drive 2026

Concentrix Recruitment | 1+ years | Process Trainer | Pune

At Concentrix Corporation, we are seeking a dedicated Process Trainer to join our team. This role involves developing and delivering training programs for employees to enhance their skills and knowledge. The ideal candidate will have experience in training methodologies, excellent communication skills, and a passion for helping others succeed. Join us in shaping the future of our workforce.

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Process Trainer (1+ years)

Concentrix Corporation is hiring for the post of Process Trainer. Interested and eligible candidates can read more details below.

Company Name : Concentrix Corporation

Job Location : Pune, MH, India

Job Title : Process Trainer

Education : Graduation

Experience : 1+ years

Category : Training & Quality

Concentrix Recruitment 2026

Job Description:

The Trainer II is responsible for delivering client-focused training to address new hire, product update, and recursive training requirements. This position requires maintaining certification in the Trainer Certification Program and providing mentoring to Program Ready Trainers.

Roles and Responsibilities:

♦ Responsible for providing day-to-day functional direction to agents within the program training classroom environment, including game changers progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations.
♦ Utilize effective presentation and facilitation skills, including creative training techniques and adult/accelerated learning techniques, using a variety of training delivery modalities in a classroom environment.
♦ Prepare and present training material through classroom learning, hands on demonstrations and supporting activities.
♦ Accountable for achieving individual training performance metrics.
♦ Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards.
♦ Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed) and side by side observations.
♦ Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.
♦ May support the Instructional Design team in designing and developing training materials for various instructional delivery methods, including computer-based training, interactive classroom training, and written job aids.
♦ Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on the results of evaluation.
♦ Recommend curriculum modifications to the Training Manager/Supervisor based on internal customer feedback and/or Training Needs Analysis
♦ Participate and contribute to a continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures.

Key Skills and Knowledge:

♦ Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.)
♦ Strong verbal and written communication skills
♦ Proficient in Microsoft Office
♦ Demonstrated ability to multitask, prioritize, and meet timelines of deliverables.
♦ Self-starter, sense of urgency and works well under pressure.
♦ Strong attention to detail
♦ Sense of professionalism and ability to develop good relationships.
♦ People management skills.
♦ Must have at least one year of BFSI experience

‹‹‹ more details ›››

How to Apply :

All interested and eligible candidates can apply in online mode for Process Trainer position.

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Process Trainer Salary : The salary for this role is upto ₹5.0 LPA; exact details during interview *💵

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About Concentrix Corporation

Concentrix Corporation, a global business services company, specializes in customer engagement and improving business outcomes. With innovative technology solutions and a focus on delivering exceptional customer experiences, Concentrix helps clients drive growth and efficiency. Their diverse range of services includes customer care, technical support, revenue generation, and digital marketing strategies. Concentrix is committed to providing tailored solutions that meet the evolving of businesses worldwide.