Technical Support Engineer | 2+ yrs | Tanla

Updated

20/10/202520/10/2025

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Categories: Engineer, Bangalore, Full Time, IT, Service Provider

Tanla Off Campus Drive 2025

Tanla Recruitment | 2+ years | Technical Support Engineer | Pune

Tanla Platforms seeks a skilled Technical Support Engineer to join our dynamic team. Responsibilities include troubleshooting technical issues, providing timely customer support, and ensuring smooth operations. The ideal candidate has strong problem-solving skills, excellent communication abilities, and a passion for technology. Join us in revolutionizing the digital communication landscape! Apply now to be part of our innovative journey.

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Technical Support Engineer (2+ years)

Tanla Platforms is hiring for the post of Technical Support Engineer. Interested and eligible candidates can read more details below.

Company Name : Tanla Platforms

Job Location : Bengaluru, India

Job Title : Technical Support Engineer

Education : Bachelor’s degree

Experience : 2+ years

Department : Customer Success

Tanla Recruitment 2025

Job Role
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Responsible for providing technical support (troubleshoot, online testing, problem solutions) to clients / customers.

What you’ll be responsible for?
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✅ Provide support to internal / external customers while adhering to the set SLA parameters.
✅ Facilitate calls with customers to explain/resolve/address the issues raised to technical support team
✅ Perform initial troubleshooting, do analysis, test service flows to resolve customer’s concerns
✅ Collaborate / coordinate with backend teams in identifying / resolving customerissues.
✅ Capture and document all queries / concerns via the ticketing tool / email/ calls.
✅ Responding to customers via various communication channels and to provide timely revert / updates / notifications.
✅ Share periodic updates and feedbacks on regular basis.
✅ Maintain regular tracker(s) and publish reports to allstakeholders.
✅ Ensure 100% adherence to team’s and organizational processes.
✅ Time Management
✅ Ticket management
✅ Customer response and engagement
✅ Cross-functional communication and coordination
✅ Compliance and SOPs
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Qualification and other skills
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✅ Graduate or Post graduate (B.E/B.Tech)
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What you’d have?
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✅ 2 to 5 years of experience, preferably in Telecom Domain
✅ Excellent communication (written & verbal) and interpersonalskills
✅ Basic knowledge of Linux, MySql, Oracle, Phoenix and Hive
✅ Analytical mindset to solve issues with focus on client/customer requirement with an ability to take independent decisions
✅ Proactive, self-motivated and should be a team player
✅ Flexible to work in 24×7 environment
✅ Ability to plan and organize
‍

‹‹‹ more details ›››

How to Apply :

All interested and eligible candidates can apply in online mode for Technical Support Engineer position….👇👇

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Technical Support Engineer Salary : 💵💵The salary for this role is upto ₹8.0 LPA *💵💵

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About Tanla Platforms

Tanla Platforms is a global cloud communications company offering solutions for enterprises and mobile operators. Their services include messaging, voice, and phone number intelligence capabilities. With a focus on innovation and customer-centricity, Tanla aims to simplify communication processes and enhance customer engagement. Through advanced technology and strategic partnerships, Tanla Platforms continues to revolutionize the digital communication landscape.