Operations Analyst | 1-2 years | ANZ
ANZ Off Campus Drive 2025
ANZ Recruitment | Operations Analyst | 1-2 years | Bangalore
ANZ seeks an Operations Analyst to optimize processes, enhance efficiency, and drive performance. Responsibilities include analyzing data, identifying trends, and implementing solutions to streamline operations. The ideal candidate possesses strong analytical skills, a detail-oriented mindset, and a proactive approach to problem-solving. Join ANZ to make a meaningful impact in the financial services industry. Apply now!
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Operations Analyst (1-2 years)
ANZ (The Australia and New Zealand Banking Group Limited) is hiring for the post of Operations Analyst. Interested and eligible candidates can read more details below.
Company Name : ANZ
Job Location : Bangalore, KA, India
Job Title : Operations Analyst
Education : Bachelor’s degree+
Experience : 1-2 years
Req. ID : 108905
Department : NZ Personal Banking Customer Service Operations
Division : New Zealand
Work Hours: 8.5 hours per day with flexible shift timings based on business requirements.
ANZ Recruitment 2026
About the Role :
As an Operations Analyst, you will be responsible for managing key functions across customers via digital channels (over the phone, online and email), meeting the needs of customers. The role requires handling requests for joining ANZ or applying for a bank account. Service and Join team is our 24X7 customer servicing team that supports the contact centre business in NZ across various processes. The teams operate around the clock and work in partnership with NZ, having shared responsibilities with onshore counterparts.
Banking is changing, and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future while helping to build ours.
What will your day look like?
As an Operations Analyst, your responsibilities will include :
♦ Actively support process changes within the team, recommend improvements and support change culture.
♦ Accurate recording of information in work tools creates minimal rework for the own/other team. Maintain customer service level agreements.
♦ Ensure all customer authentication processes are adhered to, to keep our customer information and financial position safe.
♦ Keeping up to date with all communication regarding changes to bank policy and adhering to all standards.
♦ Liaise with stakeholders in a professional manner, assisting with all enquiries to finalisation and/or escalating within a timely manner. Provide administrative support, including the creation of correspondence material, to ensure customers are aware of their obligations and requirements to enable the closure of cases.
♦ Completing all required documentation with no/minimal errors. Providing appropriate verbal information to stakeholders. Sharing information and providing ongoing support and guidance to team members.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
♦ Strong Stakeholder Management & Negotiation and influencing skills
♦ Minimum 1-2 years of experience in customer servicing
♦ Excellent communication skills, both written and verbal
♦ Flexible with shifts and weekend working
♦ Strong customer focus and skills, and experience working in voice based process
How to Apply :
All interested and eligible candidates can apply in online mode for Operations Analyst position….👇👇
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Operations Analyst Salary : 💵💵The salary for this role is upto ₹7.0 LPA; exact details during interview *💵💵
About ANZ
ANZ, a multinational banking and financial services corporation, serves millions of customers across Australia, New Zealand, Asia. With a history dating back over 180 years, ANZ offers a wide range of products and services including banking, wealth management, and corporate banking. Committed to innovation and sustainability, ANZ strives to meet the evolving needs of its diverse base.
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* – Approximate pay range
