HCL Recruitment 2024
HCL Technologies Ltd. is a leading global IT services company that is hiring talented and skilled professionals to join their team. With opportunities in areas such as software development, IT infrastructure services, and business process outsourcing, HCL offers a dynamic and innovative work environment with room for growth and advancement. Apply now to start your career with HCL Technologies Ltd.
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1. Senior Analyst (0-2.5 yrs)
HCL Technologies is hiring for the post of Senior Analyst with 0-2.5 years of experience for Madurai location. Interested and eligible candidates can read more details below.
Company Name : HCL Technologies
Job Location : Madurai, TN, India
Position : Senior Analyst
Education : B.Tech
Experience : 0-2.5 years
No. of Positions : 01
Skill : Network Remote Monitoring
HCL Recruitment 2024
Job Description :
Provide first-level support for network-related incidents and requests. Assist in the installation, configuration, and maintenance of network equipment and services. Monitor network performance and troubleshoot issues to ensure optimal efficiency. Collaborate with cross-functional teams to implement network changes and upgrades. Document network configurations, procedures and troubleshooting steps.
⇒ To maintain high login Efficiency (Availability) for customers.
⇒ To provide level 1 remote desktop support to resolve tickets or provide hardware or software or network problem diagnosis or resolution via telephone or email or chat within agreed SLA of ticket volume and time.
⇒ To update worklogs and follow shift or escalation process to escalate complex problem to appropriate support specialists or route problems to 2nd and 3rd level IT support staff as the case be.
⇒ Work on value adding activities such Knowledge base update and self development.
⇒ To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases.
⇒ To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies.
Qualifications :
♦ B.E./ B.Tech
♦ 0-2.5 years of experience in relevant field.
How to Apply :
All interested and eligible candidates can apply in online mode for Senior Analyst position.
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Intern Jobs Recruitment 2024
Salary : The salary for a senior analyst at HCL Technologies is Upto ₹4.5L per year for 0-2.5 years experience.
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About HCL Technologies :
HCL Technologies Ltd is a global IT services and consulting company that was founded in 1976 in India. It offers software-led IT solutions, remote infrastructure management, engineering and R&D services, business services, and digital and analytics solutions. The company has a client portfolio that includes Fortune 500 companies and operates in 60 countries around the world. As of 2023, HCL Technologies generates annual revenues of over $12.3 billion and has more than 222,000 employees globally.
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