Associate Client Support Engineer | 0-1 yrs | Epsilon

Updated

28/03/2025

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4 min

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Categories: Engineer, Bangalore, Full Time, IT, IT

Epsilon Off Campus Drive 2025

Epsilon Recruitment | 0-1 years | Associate Client Support Engineer | Bengaluru

Epsilon Technologies seeks an Associate Client Support Engineer. Join our dynamic team providing top-notch technical assistance to clients. Troubleshoot issues, offer solutions, and ensure client satisfaction. Strong communication skills, problem-solving abilities, and a customer-oriented approach are essential. Collaborate with colleagues to deliver exceptional support in a fast-paced environment. Take your career to new heights with us!

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Associate Client Support Engineer (0-1 years)

Published on : Mar 27, 2025

Epsilon Technologies is hiring for the post of Associate Client Support Engineer. Interested and eligible candidates can read more details below.

Company Name : Epsilon Technologies

Job Location : Bangalore, KA, India

Job Title : Associate Client Support Engineer

Education : Bachelors Degree

Experience : 0-1 years

Job Function : Technology

Epsilon Recruitment 2025

The “Associate, Client Support Engineer” is responsible for executing and monitoring production processes as well as for managing production incidents. This includes troubleshooting and escalation of incidents and anomalies in processing.

Responsibilities:

» Monitor and verify program execution, identification and communication of processing variances (E.g. run time, record counts, etc.) and potential issues
» Manage Production alerts and take necessary action as per the run-book
» Creation of incident tickets, and follow-up until closure as per Standard Operational Procedure
» Maintain and adhere production schedules to include ad-hoc requests
» Stopping and starting system processes
» Troubleshoot failures and determine best course of action
» Internal Stakeholder communications with respect to the daily production cycles
» Documenting all Operational activities (Known Error Database, reports, Troubleshooting steps, Operation manual, important mail communications)
» SLA Adherence
» Flexible to work in shifts ( APAC, EMEA, NA)

Qualifications:

» Bachelor Degree in Engineering
» 0-1 years of Production Support work experience

Skills and experience:

» Good communication, interpersonal, and analytical skills
» Ability to articulate technical problems verbally and in written form
» Good Understanding of SQL and scheduling
» Familiarity/Experience with UNIX, LINUX, Windows environments
» Good understanding of Unix/PERL scripting
» Familiarity with scheduling and job monitoring tools
» Professional proficiency in English

» Good understanding of Operational best practices(ITIL framework)
» Good time management
» Eagerness to learn technologies and domains.
» Detail oriented and ability to multi-task
» Good Team Player
» Quick learner in a fast paced and challenging work environment
» Familiarity/ Experience in Java/Java script/ JQuery/CSS/HTML
» Familiarity/ Experience with .NET: ASP.NET/ c#/
» Familiarity/ Experience with Hosting technology(s) (IIS, Apache, Tomcat – various variants)

‹‹‹ more details ›››

How to Apply :

All interested and eligible candidates can apply in online mode for Associate Client Support Engineer position…. 👇👇

Apply for this Job..

https://ejobnews.in/?s=Epsilon+Recruitment+2025

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Associate Client Support Engineer Salary : 💵💵The salary for this role is upto ₹6.0 LPA *💵💵

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About Epsilon Technologies

Epsilon Technologies pioneers cutting-edge AI solutions, revolutionizing industries worldwide. Their flagship product, the E Quantum Processor, boasts unparalleled processing power and efficiency. From healthcare to finance, Epsilon’s innovations redefine possibilities. With a commitment to excellence and innovation, Epsilon continues to push boundaries in the tech landscape, shaping the future of artificial intelligence and machine learning.