Bynry Technologies is recruiting talented individuals to join their team. They are seeking candidates with experience in software development, project management, and business analysis. The company offers a competitive salary package, opportunities for professional growth, and a dynamic work environment. Apply now to be part of this exciting team.
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1. Technical Support Engineer (0-2 yrs.)
Bynry Technologies India Pvt Ltd is hiring for the post of Technical Support Engineer for Pune location. Interested and eligible candidates can read more details below.
Company Name : Bynry Technologies
Job Location : Pune, MH, IN
Job Title : Technical Support Engineer
Education : Bachelor’s Degree
Experience : 0-2 years
♦ Proactively engage with clients to understand their technical needs and concerns.
♦ Maintain client communication and feedback through regular calls.
♦ Ensure SLA compliance and prioritise support requests effectively.
♦ Manage enhancement and change requests from clients.
♦ Provide 24*7 support availability, coordinating with a dedicated team.
♦ Establish and optimise efficient support processes.
♦ Cultivate strong client relationships with a focus on Indian clients.
♦ Simultaneously manage operations and directly assist clients for effective support.
♦ Lead and mentor support engineers, fostering growth and collaboration.
♦ Implement Agile methodologies or SAFe framework for streamlined project management
♦ Evaluate performance based on technical skills, management capabilities, and customer metrics.
Requirements and skills :
♦ Proven experience of 0-2 years as Technical Support Engineer or similar.
♦ Proficiency in Python and SQL.
♦ Hands-on with Windows/Linux/Mac OS.
♦ Strong grasp of tech products and systems.
♦ Basic troubleshooting skills.
♦ Familiarity with remote support tools and Zendesk.
♦ Effective communication and listening.
♦ Weekend availability when required.
♦ Solid analytical and calculation skills.
♦ Extra points for Microsoft/Linux/Cisco certifications.
♦ Team management experience.
♦ Agile/ SAFe familiarity.
♦ Immediate availability for joining.
♦ Customer-centric approach, especially with Indian clients.
♦ Cultural awareness and behavioural understanding.
♦ Skill in managing escalations.
♦ Metrics include NPS and escalation rates.
How to Apply :
You can apply in online mode for this post.
About Bynry Technologies :
Bynry Technologies Pvt. Ltd. is a cutting-edge software development company that specializes in delivering innovative solutions for businesses of all sizes. With a team of highly skilled professionals, Bynry utilizes the latest technologies to create custom software applications, mobile apps and websites that help companies streamline their operations, increase efficiency and drive growth. Their commitment to quality, customer satisfaction, and timely delivery has earned them a reputation as one of the most reliable and trusted technology partners in the industry.