Implementation Analyst II | 2-3 years | Zeta

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10/02/202610/02/2026

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Categories: Analyst, E-Commerce, Finance / Tax & Accounting, Full Time, Hyderabad

Zeta Off Campus Drive 2026

Zeta Recruitment | Implementation Analyst II | 2-3 yrs | Hyderabad

Join Zeta as an Implementation Analyst II. Utilize your expertise to drive successful project implementation. Collaborate with cross-functional teams to ensure seamless integration of solutions. Analyze processes, identify areas for improvement, and implement effective strategies. Leverage your skills to optimize performance and exceed client expectations. Make an impact in a dynamic and innovative environment at Zeta.

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Implementation Analyst II (2-3 yrs)

Zeta is hiring for the post of Implementation Analyst II for Hyderabad location. Interested and eligible candidates can read more details below.

Company Name : Zeta

Job Location : Hyderabad, TS, India

Job Title : Implementation Analyst II

Education : Master’s or Bachelor’s degree

Experience : 2-3 years

Zeta Recruitment 2026

The Role:

We are seeking a motivated and customer oriented Implementation Analyst with 2-3 years of experience to join our dynamic support team. The ideal candidate will provide technical assistance with both L1 and L2 support to our customers, ensuring smooth operation and maximum satisfaction with our products. This role involves troubleshooting, diagnosing, and resolving customer issues while maintaining a high level of professionalism and customer service.

Responsibilities:

♦ Level 1 (L1) Support:
√ Customer Interaction: Serve as the first point of contact for customers seeking technical assistance via phone, email, or chat.
√ Issue Logging: Document and log all customer interactions, issues, and resolutions in the support ticketing system.
√ Troubleshooting: Provide basic troubleshooting for product-related issues, including software installations, configurations, and general usage.
√ Problem Escalation: Escalate unresolved issues to appropriate departments as necessary.
√ Knowledge Base Maintenance: Contribute to the maintenance and updating of support documentation and knowledge base articles.

♦ Level 2 (L2) Support:
√ Advanced Troubleshooting: Handle more complex technical issues escalated from L1 support, including in-depth software and system diagnostics.
√ Issue Resolution: Provide solutions to technical problems by researching and replicating customer issues in a controlled environment.
√ Customer Communication: Ensure timely and accurate communication with customers regarding the status and resolution of their issues.
√ Collaboration: Work closely with engineering and product teams to resolve technical issues and provide feedback for product improvements.
√ Root Cause Analysis: Perform root cause analysis on recurring issues and implement long-term solutions to prevent future occurrences.

Skills:

Technical Skills:
√ Proficiency in troubleshooting software applications and understanding of system environments.
√ Familiarity with databases, networks, and web technologies.
√ Experience of working in microsystems environments using Kibana/Opensearch for debugging.
√ Basic programming or scripting skills (e.g., Python, JavaScript, Shell scripting) are a plus.

Soft Skills:
√ Strong problem-solving skills and attention to detail.
√ Excellent verbal and written communication skills.
√ Ability to work independently and as part of a team.
√ Customer-focused attitude with a commitment to providing high-quality support.

Experience and Qualifications:

√ Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
√ Experience: 2-3 years of experience in a technical support or customer service role, preferably in a software or technology environment.
√ Certifications: Relevant industry certifications (e.g., CompTIA A+, ITIL) are advantageous.
√ Tools and Technologies: Experience with support ticketing systems (e.g., FreshDesk, JIRA), remote support tools.
√ Industry Knowledge: Familiarity with banking mobile Apps, SDK and API products.
√ Zeta is an equal opportunity employer.

‹‹‹ more details ›››

How to Apply :

All interested and eligible candidates can apply in online mode for Implementation Analyst II position..👇👇

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Implementation Analyst Salary : The salary for this role is upto ₹16.0 LPA; exact details during interview *💵💵

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About Zeta,

Zeta is a next-gen banking technology company that enables financial institutions to launch modern and digital-native banking products rapidly. Its cloud-native and fully API-enabled omni-stack supports processing, issuing, lending, core banking, fraud, loyalty, digital banking apps, and many other capabilities. Zeta has 1700+ employees with over 70% in technology roles across locations in the US, UK, Middle East, and Asia – representing one of the largest and most capable teams ever assembled in banking tech.