Support Engineer | 2+ yrs | Atlassian

Updated

20/08/202520/08/2025

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Categories: IT, Bangalore, Full Time, IT

Atlassian Off Campus Drive 2025

Atlassian Recruitment | Support Engineer 1 | 2+ years | Bangalore/ Remote

Atlassian Corporate Engineering (ACE) seeks Support Engineer 1 to join their dynamic team. Responsibilities include troubleshooting, resolving technical issues, and providing exceptional customer support for software products. Ideal candidates possess strong problem-solving skills, excellent communication abilities, and a passion for helping customers succeed. Join ACE in shaping the future of collaboration technology!

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Support Engineer 1 (2+ years)

Atlassian Corporate Engineering (ACE) is hiring for the post of Support Engineer 1 for Bengaluru location. Interested and eligible candidates can read more details below.

Company Name : Atlassian Corporation

Job Location : Bengaluru, KA, India / Remote Work

Job Title : Support Engineer 1

Education : Bachelor’s degree

Experience : 2+ years

Atlassian Recruitment 2025

Job description :

Do you love helping developers solve challenging technical problems? Do you enjoy working with all types of developers from around the world? In this position, you’ll empower a wide range of developers that build for the Atlassian Ecosystem, including some of our Marketplace and Strategic partners.

Our Developer Support Engineer role is a blend of technical and customer-facing engagements, where you provide support for our developer community (via JSD and online dev community) and help them to effectively build and manage new apps and integrations. In this role, you will be working across the Atlassian product suite, for both server and cloud hosting.

In this role, you will be:

√ working with Atlassian ecosystem developers and partners, helping them to build apps, customizations and migrate their apps from server to cloud and between different platforms (Connect to Forge)
√ the first line of defence in HOT incident management, including looping in relevant product teams and timely communicating the status of investigations to the developer community
√ partnering with relevant product and engineering teams internally to get help on the most complex cases
√ building monthly top driver reports equipping developer advocates with data insights to influence product teams
√ enhancing developer support processes

On your first day, we’ll expect you to have:

√ At least 2+ years of experience in technical/developer support roles (where developers are the end-user) and/or as a system administrator for a large developer community
√ Exceptional prioritization and organization skills, that allow you to work on multiple customer requests simultaneously
√ Strong customer handling skills, with the ability to de-escalate difficult situations with customers/developers
√ Exceptional soft skills, both internal and external communications via email, Slack and video conferencing
√ Exhibit strong team-oriented interpersonal skills and the ability to work with a wide variety of people and roles effectively
√ Strong analytical skills, logical decision-making skills, proven ability to tackle problems and grasp new technologies, and the enthusiasm to continually evolve as a technical expert
√ Experience in scriptwriting (Python, JavaScript, Node, bash/shell)
√ Experience in troubleshooting complex issues with browser developer tools and/or HAR files
√ Strong understanding of the REST APIs and working with webhooks
√ Basic knowledge of Identity providers (OAuth, JWT, SSO, SAML, LDAP, AD)
√ Bonus Points
√ Experience with Atlassian’s suite of products
√ Experience with SQL databases
√ Experience in testing software applications (Exploratory Testing, Functional Testing etc.)

‹‹ more details ›››

How to Apply :

All interested and eligible candidates can apply in online mode for Support Engineer 1 position….👇👇

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Support Engineer Salary : 💵💵The salary for this role is upto ₹20.00 LPA *💵💵

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About Atlassian

Atlassian is a leading software company known for its collaborative tools and platforms. With a focus on empowering teams, Atlassian provides solutions like Jira for project management, Confluence for content creation, and Trello for task tracking. Their user-friendly interfaces and integrations make it easy to streamline workflows and enhance productivity. Trusted by millions of users worldwide, Atlassian continues to innovate and revolutionize the way teams work together.