Technical Support Engineer | 1-2 yrs | Scientech Technologies

Updated

06/04/2026

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4 min

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Categories: Engineer, Full Time, Madhya Pradesh, Manufacturers, Other

Scientech Technologies Off Campus Drive 2026

Scientech Technologies Recruitment | Technical Support Engineer | 1-2 years | Indore

Scientech Technologies Pvt. Ltd as a Technical Support Engineer. Utilize your expertise to assist with issues, ensuring smooth operations. Troubleshoot software and hardware problems, offer, and provide excellent customer service. Collaborate with a dynamic team in a fast-paced environment. Take your career to new heights with us! Apply now for exciting opportunity.

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Technical Support Engineer (1-2 years)

Scientech Technologies Pvt Ltd is hiring for the post of Technical Support Engineer. Interested and eligible candidates can read more details below.

Company Name : Scientech Technologies Pvt Ltd

Job Location : Indore, MP, India

Job Title : Technical Support Engineer

Education : Bachelor’s degree

Experience : 1-2 years

Scientech Technologies Recruitment 2026

Job Description :

♦ Investigate and resolve problems through different mediums/channels (Phone calls, email, or chats).
♦ You will successfully resolve Issues/Query from incoming customer contacts and proactive notification systems.
♦ You will proactively assist customers to avoid or reduce problem occurrence.
♦ You will engage with team members for support as required to ensure customer Service Level Agreement (SLA) demands are met.
♦ Manage customer pipelines efficiently and build excellent relationships with the customers.
♦ Escalate the issue to managers whenever required.
♦ Adhere to the data management processes & ensure that there is 100% data accuracy always.
♦ Participate in daily & weekly meetings to update the progress & discuss issues, if any.
♦ Learn and scale up on the latest technology skill sets required for the industry.
♦ To resolve complex technical queries and issues of product functionality and defect correction as well as coordinating with the relevant stakeholders for product support.
♦ Resolve the customer issues within the defined TAT/SLA.
♦ Must be able to demonstrate excellent troubleshooting and problem-solving skills.
♦ Ensure complete documentation of all activities undertaken with respect to the ticket in the case log or trackers.
♦ Adhere to the Process defined on both Operations and Quality legend.
♦ Ability in timely Escalation (Approach to handle issue, to understand when to escalate & what will be handled by themselves), attention to detail, ability to research and able to arrive at solution and also challenges the process and come up with different alternatives â€.¨

Customer Engagement-
♦ Understanding customer behaviour, expectations from the product analyzing Usage trends and product adaptability to increase usage and make the product sticky.
♦ Work towards providing an excellent customer experience by going that extra mile on every interaction¨.

Customer Retention-
♦ Maintain overall customer satisfaction levels.
♦ To meet the targets set by the management for defined metrics.

Field Support-
♦ To ensure the field activity, such as new Installations or troubleshooting, is coordinated with the respective stakeholders for continuous planned activity.
♦ Should contact the customers directly and ensure that the vehicles are available for installations or troubleshooting.
♦ Track and monitor the field activity and report the same to the Managers on a regular basis.
♦ Co-ordinate with the Procurement team for the seamless flow of required materials for Installations and Troubleshooting.
♦ Must be willing to travel for product demonstration

Reports-
♦ Ensure to log all the interactions with the customers in the available systems.
♦ Prepare Daily, Weekly and Monthly reports and share the same with the management as guided.
♦ MIS Keep a repository and history of every detail and share as requested by the management.

Key Responsibilities Engineer Sales:

♦ Sales Target Achievement, Revenue & Collection,
♦ Product Market Share Increase
♦ Customer Satisfaction
♦ Coverage Expansion

‹‹‹ more details ›››

How to Apply :

All interested and eligible candidates can apply in online mode for Technical Support Engineer position…👇👇

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Technical Support Engineer Salary : 💵💵The salary for this role is upto ₹5.00 LPA; exact details during interview *💵💵

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About Scientech Technologies

Scientech Technologies is an Indian company specializing in designing and manufacturing educational training systems for engineering and technical institutes. It provides lab equipment in electronics, electrical, communication, and renewable energy domains. Known for practical learning solutions, Scientech also offers software tools, skill development programs, and turnkey lab setups for colleges, universities, and research organizations.