Teleperformance Recruitment 2023

Teleperformance

Teleperformance is seeking talented individuals to join our dynamic team. As a global leader in customer experience management, we offer exciting career opportunities in various fields. Whether you’re passionate about sales, customer service, or technical support, we have a place for you. Join us and be part of a company that values growth, innovation, and excellence. Apply now!

Reviews on job satisfaction and salary can be found on Glassdoor / AmbitionBox.

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1. Trainer IT Service Desk (2 yrs.)

Teleperformance is hiring for the post of  Trainer IT Service Desk for Gurgaon Haryana location . Interested and eligible candidates can read more details below.

Company Name : Teleperformance
Job Location : Gurgaon, HR, India
Job Title : Trainer IT Service Desk
Education : B.E/ B.Tech
Experience : 2 years
Teleperformance Recruitment 2023
Key Responsibilities :

♦ Analyze all training requirements and document the same
♦ Design and Develop Training Offerings suitable for both Instructor-Led / Virtual delivery using tools like MS PowerPoint, MS Word, Teams Recording, etc.
♦ Liaise with the Operations Management team to plan, schedule, and deliver training.
♦ Deliver and Evaluate all New Hire On-Boarding and Up-Skills Training requirements (both technical & soft skills)
♦ Develop and deliver Updated Training Modules and Process Updates
♦ Gathers and summarizes course evaluations to provide data for review by program lead and management to determine the effectiveness of training sessions.
♦ Participate in the training audit program to ensure that the training offerings available are current, accurate, relevant, complete, and of the highest quality.
♦ Engage across various ITOps/ Service Desk functions (e.g., Support Readiness, Release Management, Quality, ITOps/Service Desk Team, etc.)
♦ Design and Develop Assessments to Assess and evaluate the effectiveness of training and the knowledge of the learner.
♦ Participate in project meetings and contribute to the delivery of project deliverables related to training.
♦ Understand the customer needs (Customer Care) and strive to meet them to their satisfaction providing innovation that will drive a better customer experience.
♦ Plan Re-fresher training to improve frontline proficiency on technical skills and User Handling
♦ Work from Home during Business continuity scenarios

Requirements :

Graduate preferably B.E./ B.Tech 
♦ 2 years of experience.
♦ Must be good in Microsoft Office applications, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
♦ Superior Communication (Verbal/Written) Skills
♦ Ability to Interact Effectively
♦ Strong Technical Knowledge
♦ Good interpersonal skills
♦ Flexible to work in different shifts
♦ Proficient with Hardware / Networking/ Operating System and other related technical issues.
♦ Proficient with all IT Ops/ ServiceDesk tools and processes
♦ Proficiency in English (Read/Write/Speak/Understand)
♦ Strong Technical Knowledge in terms of IT/Service Desk, Excellent Communication skills (Written/Verbal), Good Interpersonal skills, Creating self-help material such as knowledge base, training videos etc. Should be able to work in 24X7 environment

How to Apply :

You can apply in online mode for this post.

Apply for this Job..
Intern Jobs Recruitment 2023

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2. Software Application Engineer (1+ yrs.)

Teleperformance is hiring for the post of  Software Application Engineer for Hyderabad location. Interested and eligible candidates can read more details below.

Company Name : Teleperformance
Job Location : Hyderabad, TS, India
Job Title : Quality Analyst
Education : Bachelor’s Degree
Experience : 2 years
Teleperformance Recruitment 2023
Responsibilities :

♦ Technical support for applications
♦ Diagnose, troubleshoot and resolve software issues
♦ Lead complex integrations with customers, build and lead engineering task force, build debug strategies and lead them to execution, while communicating to customer
♦ Develop web application software using the ASP.NET framework and C# or VB.NET programming language
♦ Write queries in SQL to store data to, and retrieve data from, the database system
♦ Construct automated test routines for testing the target application
♦ Draft requirements, design, interface and test documentation, as required
♦ Utilize software engineering best practices to construct maintainable web application software

Requirements :

Bachelor’s degree or preferably an MS degree in Computer Science/ Engineering or related field
♦ 1-4 years’ of experience with Android and Linux platforms, iOS and Windows
♦ Ability to work in a fast-paced, iterative development environment
♦ Enjoy mentoring junior developers, helping in code reviews and providing technical leadership in design sessions
♦ Familiarity with UML & XML
Degree in Computer Science, Computer Engineering, Information Technology, MIS or any computer related field or its equivalent

How to Apply :

You can apply in online mode for this post.

Apply for this Job..
Intern Jobs Recruitment 2023

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3. IT Application Support Analyst (1+ yrs.)

Teleperformance is hiring for the post of IT Application Support Analyst for Hyderabad location. Interested and eligible candidates can read more details below.

Company Name : Teleperformance
Job Location : Hyderabad, TS, India
Job Title : IT Application Support Analyst
Education : Bachelor’s degree
Experience : 1+ years
Teleperformance Recruitment 2023
Responsibilities :

♦ Remain current with industry technology and trends;
♦ Other duties as assigned;
♦ Perform escalated analysis, troubleshooting, testing, and documentation for multiple supported applications;
♦ Provide Tier 2 problem resolution and consulting to end users;
♦ Provide guidance and support for collaboration tools such as online meetings and remote conferencing tools;
♦ Assisting project managers on implementation projects and customer projects where needed;
♦ Manage an individual open case queue, while being assigned new cases on a daily basis;
♦ Maintain in-depth knowledge of Teleperformance Solution usage to answer how to questions and provide step-by-step instructions to customers;
♦ Participate in rotating 24×7 on call support coverage for all issues;
♦ Working with teleperformance product team to spec and implement features intended to resolve recurring customer issues;
♦ Use available tools, procedures, instructions, and documents to resolve technical problems;
♦ Develop and maintain effective relationships with customers;

Requirements :

♦ Bachelor’s degree
♦ Must have 1-4 years’ of experience creating solutions with PowerApps, Flow, OneDrive and SharePoint online
♦ Strong oral and written communication skills
♦ Must have 1-4 years’ of experience with Office 365 and/or SharePoint online implementation, administration, governance, and support
♦ Strong information technology experience
♦ Working knowledge of Intapp, Carpe Diem, Salesforce, PHP or other professional services platforms preferred
♦ Any related technology certifications are a plus. Examples are MCSA, CompTIA’s Network+ or Server+
♦ Supporting a Windows/LINUX environment
♦ Demonstrated attention to detail and systematic approach to task performance
♦ Ability to manage multiple projects at the same time
♦ Strong experience in an enterprise level environment (legal environment preferred)
♦ Ability to work with varying seniority levels, including staff, managers, and external partners
♦ A high degree of self-motivation, commitment, and integrity
♦ Ability to prioritize daily tasks in a highly effective manner.

How to Apply :

You can apply in online mode for this post.

Apply for this Job..
Intern Jobs Recruitment 2023

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About Teleperformance

Teleperformance is a global leader in customer experience management, with over 300,000 employees in more than 80 countries. They specialize in providing customer care, technical support, and sales services to businesses of all sizes across various industries. With their cutting-edge technology and innovative solutions, Teleperformance helps companies enhance their customer interactions and improve overall satisfaction.

Teleperformance on the web

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