Wipro Recruitment 2026
Invesco Off Campus Drive 2025
Wipro, a global leader in IT services, is seeking talented individuals to their team. With a focus on innovation and collaboration, Wipro offers exciting opportunities for career growth and development. From software engineers business analysts, Wipro provides a dynamic work environment where employees can thrive and make a meaningful impact in the tech industry.
| Company Name | Wipro Ltd. |
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| Website | http://www.wipro.com/ |
| Industry | Information Technology and Consultation |
| Founded | 1945 |
| Office Headquarter | Bengaluru, India |
| Offices In India | Pan India |
| Employee Size | 234,000+ |
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1. Analyst (1-3 yrs.)
Wipro Limited is hiring for the post of Analyst for Pune location. Interested and eligible candidates can read more details below.
Company Name : Wipro Ltd.
Job Location : Pune, India
Job Title : Analyst
Education : Graduate
Experience : 1 -3 year
Wipro Recruitment 2026
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Role Purpose:
The purpose of this role is to provide effective technical support to the process and actively resolve client issues, either directly or through timely escalation, to meet process SLAs.
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Do:
Support process by managing transactions as per required quality standards:
♣ Fielding all incoming help requests from clients via telephone and/or email in a courteous manner
♣ Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
♣ Update your own availability in the RAVE system to ensure the productivity of the process
♣ Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
♣ Follow standard processes and procedures to resolve all client queries
♣ Resolve client queries as per the SLA’s defined in the contract
♣ Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
♣ Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
♣ Document and analyze call logs to spot the most occurring trends to prevent future problems
♣ Maintain and update self-help documents for customers to speed up resolution time
♣ Identify red flags and escalate serious client issues to the team leader in cases of untimely resolution
♣ Ensure all product information and disclosures are given to clients before and after the call/email requests
♣ Avoids legal challenges by complying with service agreements:
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Deliver excellent customer service through effective diagnosis and troubleshooting of client queries:
♣ Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
♣ Assist clients with navigating around product menus and facilitate a better understanding of product features
♣ Troubleshoot all client queries in a user-friendly, courteous and professional manner
♣ Maintain logs and records of all customer queries as per the standard procedures and guidelines
♣ Accurately process and record all incoming call and email using the designated tracking software
♣ Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
♣ Organize ideas and effectively communicate oral messages appropriate to listeners and situations
♣ Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
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Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client:
♣ Undertake product training to stay current with product features, changes and updates
♣ Enrol in product specific and any other training per client requirements/recommendations
♣ Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
♣ Update job knowledge by participating in self learning opportunities and maintaining personal networks
Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback |
| 2 | Self- Management | Productivity, efficiency, absenteeism, Training Hours, No of technical training completed |
How to Apply :
All interested and eligible candidates can apply in online mode for Analyst position…
Join our Telegram group: Click here
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Join our WhatsApp group: Click here
Analyst Salary : The salary for this role is upto ₹6.00 LPA; exact details during interview *💵💵
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2. Service Desk Analyst L2 (1-3 yrs.)
Qualcomm India Private Limited is hiring for the post of Service Desk Analyst L2 for Pune locations. Interested and eligible candidates can read more details below.
Company Name : Wipro Ltd.
Job Location : Pune, India
Job Title : Service Desk Analyst L2
Education : Bachelor’s Degree
Experience : 1-3 years
Wipro Recruitment 2026
Role:
The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro Service Desk objectives
͏Do:
♠ Be responsible for primary user support and customer service:
♠ Respond to queries from all calls, portal, emails, chats from the client
♠ Become familiar with each client and their respective applications/ processes
♠ Learn fundamental operations of commonly-used software, hardware and other equipment
♠ Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
♠ Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
♠ Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework
Regular MIS & resolution log management on queries raised:
♠ Record events and problems and their resolution in logs
♠ Follow-up and update customer status and information
♠ Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
♠ Identify and suggest improvements on processes, procedures etc.
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Deliver:
| No. | Performance Parameter | Measure |
| 1. | Service Desk Delivery | Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience |
| 2. | Personal | Attendance Documentation etc. |
Mandatory Skills: TIS Service Desk .
How to Apply :
All interested and eligible candidates can apply in online mode for Service Desk Analyst L2 position.
Join our Telegram group: Click here
Follow us on Instagram: Click here
Join our WhatsApp group: Click here
Service Desk Analyst L2 Salary : The salary for this role is upto ₹7.00 LPA; exact details during interview *💵💵
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About Wipro Ltd. :
Wipro Ltd is a global IT services company headquartered in Bangalore, India. With a focus on technology and innovation, Wipro offers consulting, digital, and business process services to clients worldwide. Founded in 1945, the company has grown to become one of the largest IT service providers, serving industries such as healthcare, banking, telecommunications, and more.
Wipro on the web
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* – Approximate pay range
