Customer Success Engineer | 2+ yrs | Ideagen

Updated

03/02/202603/02/2026

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Ideagen Off Campus Drive 2026

Ideagen Recruitment | Customer Success Engineer | 2-4 years | Hyderabad

Join Ideagen Ltd. as a Customer Success Engineer! Are you passionate about delivering exceptional customer service and technical support? This role offers the opportunity to work closely with clients, troubleshoot issues, and ensure their success with our products. If you have strong communication skills and enjoy problem-solving, apply now to be part of our dynamic team!

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Customer Success Engineer (2-4 years)

Ideagen Ltd. is hiring for the post of Customer Success Engineer. Interested and eligible candidates can read more details below.

Company Name : Ideagen Ltd.

Job Location : Hyderabad, TS, India

Job Title : Customer Success Engineer

Education : Bachelors Degree

Experience : 2-4 years

Job ID : 2025-2669

Department – Customer

Working Pattern – Work from office.

Role type : Permanent

Ideagen Recruitment 2026

We are looking for a Customer Success Engineer (Tier 1) to be the first line of support for our customers. In this role, you’ll provide technical assistance, troubleshoot issues, and ensure customer satisfaction by resolving problems quickly or escalating them when needed. If you’re passionate about helping customers succeed, have strong communication skills, and thrive in a collaborative environment, we’d love to hear from you!

Responsibilities :

♦ Handle incoming support requests via email and phone within agreed SLAs.
♦ Diagnose and troubleshoot basic software and connectivity issues.
♦ Follow defined procedures for resolution and escalate complex cases to Level 2/3 teams.
♦ Document all customer interactions in Zendesk.
♦ Contribute to FAQs, troubleshooting guides, and internal knowledge base updates.
♦ Collaborate with cross-functional teams to expedite issue resolution.
♦ Ensure customer satisfaction through timely follow-ups and clear communication.

Skills and Experience :

♦ Bachelor’s degree/diploma in Computer Science, IT, or related field (or equivalent work experience).
♦ 2-4 years of experience in customer or technical support roles.
♦ Experience supporting SaaS or cloud-based products.
♦ Strong knowledge of SQL or scripting fundamentals and RDBMS.
♦ Familiarity with remote desktop tools and troubleshooting methodologies.

‹‹‹ more details ›››

How to Apply :

All interested and eligible candidates can apply in online mode for Customer Success Engineer position…..👇👇

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Customer Success Engineer Salary : The salary for this role is upto ₹09.00 LPA; exact details during interview *💵💵

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About Ideagen

Ideagen Ltd is a global software company providing compliance and risk management solutions. With offices in the UK, Europe, the US, Middle East, and Asia Pacific, Ideagen serves clients across various industries including healthcare, aviation, and manufacturing. Their innovative software helps organizations streamline processes, ensure regulatory compliance, and mitigate risks effectively. Ideagen’s commitment to excellence has earned them a reputation as a trusted industry leader.