Sutherland Recruitment 2024

Sutherland Global Services is hiring talented individuals to join their team! They are seeking candidates who have a passion for customer service and a desire to grow their career. With opportunities for advancement and a supportive work environment, Sutherland Global Services is the perfect place to take your career to the next level.

Reviews on job satisfaction and salary can be found on Glassdoor and AmbitionBox.

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Job Vacancy 2023...

1. Research Associate (Fresher)

Sutherland Global Services is hiring for the post of Research Associate. Interested and eligible candidates can read more details below.

Company Name : Sutherland
Job Location : Chennai, TN, India
Job Title : Research Associate
Education : Bachelor / Diploma
Experience : Fresher
Job ID : REF16131F
Sutherland Recruitment 2024
Job Description :

Research:
Source publicly available contact information and content to create product support information for end users
Communicate with contacts via emails and internal ticketing tools to source contact information and content to surface to end users
Check sourced information for validity and availability on internal tools and databases
Use internal tools to publish sourced content for end users
Capture and index sourced and published content in Excel
Streamline processes and build flowcharts where applicable

Writing: Added advantage
Leverage open-source existing documentation, manufacturer content and contact information, to create product support information

Ensure Quality:
Ensure that information found is useful, accurate and in line with client guidelines
Ensure timely response to all communication, updates to knowledge base and reports
Build the content taxonomy and include SEO words to enable quick search

Strengthen relationships:
Work with client team to create content for effective query resolution

Qualifications :

Graduate in any stream or related field
♦ Experience doing research using multiple sources
♦ Good English language written and verbal communication skills
♦ Ability to meet deadlines
♦ Intermediate level Excel skills

How to Apply :

You can apply in online mode for this post.

Apply for this Job..

Intern Jobs Recruitment 2024
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2. Sales Ops Associate (Fresher)

Sutherland Global Services is hiring for the post of Sales Ops Associate Interested and eligible candidates can read more details below.

Company Name : Sutherland
Job Location : Chennai, TN, India
Job Title : Sales Ops Associate
Education : Bachelor / Diploma
Experience : Fresher
Job ID : REF15286Q
Sutherland Recruitment 2024
Job Description :

♦ Answer phone to respond any customer queries
♦ Knowledge of client Policies & Procedures
♦ Assist customer’s on sales inquiries and help the customer in buying the products and also the role involves up selling, handing refund request which includes retention strategy and ensure there is no customers experience impact at any cost.
♦ Asks customer “Discovery” questions to fully understand their needs and issues before offering a solution
♦ Project a professional company image through phone & email interaction
♦ Provide customers with product and service information
♦ Provide assistance with regarding to customer service issues as well like Renewing, refunding the product etc..,
♦ Transfer customer calls to the appropriate department if required
♦ Escalate the call to the next level if required

Qualifications :

Any Graduate / Higher Secondary / 3 years Diploma

How to Apply :

You can apply in online mode for this post.

Apply for this Job..

Intern Jobs Recruitment 2024
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The position has been filled

3. Associate – IT Helpdesk (Fresher)

Sutherland Global Services is hiring for the post of Associate-IT Helpdesk. Interested and eligible candidates can read more details below.

Company Name : Sutherland
Job Location : Chennai, TN, India
Job Title : Associate-IT Helpdesk
Education : Bachelor / Diploma
Experience : Fresher
Job ID : REF13595N
Sutherland Recruitment 2023
Job Description :

♦ Answer phone to respond to customer inquires w.r.t products & any technical troubleshooting with regard to the client product for PC & Mobile.
♦ Assist customer’s with installation / Uninstallation of McAfee products
♦ Assist customer’s with product configuration, error messages & / or common issues
♦ Project a professional company image through phone & email chat interaction
♦ Provide customers with product and service information
♦ Provide assistance with regarding to customer service issues as well like (Renewing / refunding the product etc..,)
♦ Transfer customer calls to appropriate department if required
♦ Escalate the call to the next level if required

Qualifications :

Any Graduate / Higher Secondary / 3 years Diploma

How to Apply :

You can apply in online mode for this post.

The position has been filled

Apply for this Job..

Intern Jobs Recruitment 2024
<<Back>>

About Sutherland  :

Sutherland Global Services is a global business process outsourcing provider with over 45,000 employees across the world. They offer a range of services including customer service, technical support, and analytics. Sutherland’s innovative approach to outsourcing has led to partnerships with some of the biggest names in the industry. Their commitment to employee satisfaction and development has earned them numerous awards for workplace excellence. With a focus on technology, analytics, and automation, Sutherland continues to push the boundaries of what is possible in the outsourcing industry.

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