Associate IT Admin | 2+ yrs | Palo Alto Network

Updated

14/02/2025

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4 min

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Categories: IT, Bangalore, Full Time, IT

Palo Alto Networks Recruitment | Associate IT Admin | Bangalore | 2+ yrs

Palo Alto Networks seeks an Associate IT Admin to support IT systems and services. Responsibilities include troubleshooting technical issues, maintaining hardware/software, and assisting with network security. The ideal candidate has a strong understanding of IT fundamentals, excellent problem-solving skills, and a passion for technology. Join our team in ensuring the safety and efficiency of our digital infrastructure. Apply now!

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Associate IT Admin (2+ yrs)

Palo Alto Networks is hiring for the post of Associate IT Admin. Interested and eligible candidates can read more details below.

Company Name : Palo Alto Networks

Job Location : Bangalore, KA, India

Job Title : Associate IT Admin

Education : Graduate

Experience : 2+ years

Job Id : JR-003964

Job Category : Information Technology

Palo Alto Recruitment 2025

Your Impact :

» This position reinforces and complements the Global Service Desk support of 24 hours x 7 days a week x 365 days commitment by providing support in the evenings and weekends of respective JAPAC regions
» Provide remote IT troubleshooting and incident resolution support services for PC and Mac platforms including video conference applications, printers/copiers settings, IP phone systems as well as smartphone devices, general IT hardware/software, and accessories related inquiries from JAPAC regions
» Provide business application support where standard operating procedures are defined
» Base level understanding of IT infrastructure including networking and ability to build, configure, and support them with the guidance from SMEs
» Follow SOP documentation and escalate issues appropriately to higher-level or respective staff
» Manage individual workflow and maintain current ticket queue via IT ticketing system
» Participate in ad-hoc data gathering and documentation activities for the urgent support requirements and continuous process improvements
» Develop and maintain a productive and professional relationships with user base

Qualification / Experience :

» Any degree in tech or related discipline or equivalent military experience
» Must have 2+ years of relevant experience in IT admin roles
» Strong service-oriented mentality is a must- excellent communication/interpersonal skills, ability and willingness to learn and cross train with other IT staff members required
» Recent hands-on technical experience with Windows 11, Mac OSX, Google Workspace, Microsoft Active Directory, system imaging, VPN, basic networking, network connectivity including 802.11x, PC and Apple hardware, and mobile devices
» Recent experience with remote access and remote-control tools to support remote employees. Zoom, MS Remote Desktop, etc.

JAPAC Shift: from 5:30am to 2:30pm IST starting on Saturdays and ending on Wednesdays

‹‹‹ more details ›››

How to Apply :

All interested and eligible candidates can apply in online mode for Associate IT Admin position. 👇👇

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Associate IT Admin Salary : 💵💵The salary for this role is upto ₹8.00 LPA* 💵💵

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About Palo Alto Networks

Palo Alto Networks, a cybersecurity company, pioneers in providing advanced security solutions to protect organizations from cyber threats. Their firewall technology offers next-generation security features like threat prevention, URL filtering, and application control. With a focus on innovation and cutting-edge technology, Palo Alto Networks continues to lead the industry in safeguarding networks against evolving cyber threats.