IT Helpdesk Analyst | 1-3 yrs | NCR Voyix

Updated

25/06/2025

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4 min

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Categories: Analyst, Chennai, Full Time, IT, IT

NCR Voyix Off Campus Drive 2025

NCR Voyix Recruitment | IT Helpdesk Analyst | 1-3 yrs | Chennai

NCR Voyix seeks an IT Helpdesk Analyst to provide technical support for internal users. Responsibilities include troubleshooting hardware and software issues, assisting with system upgrades, and maintaining documentation. The ideal candidate possesses strong problem-solving skills, excellent communication abilities, and a customer-focused mindset. Join our team and be part of our innovative technology solutions!

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IT Helpdesk Analyst (1-3 yrs)

NCR Voyix is hiring for the post of IT Helpdesk Analyst. Interested and eligible candidates can read more details below.

Company Name : NCR Voyix

Job Location : Chennai, India

Job Title : IT Helpdesk Analyst

Education : HSC/ Diploma

Experience : 1-3 years

Job Id : R0151034

NCR Voyix Recruitment 2025

Responsibilities :

√ Level 1 support for PC client issues e.g., desktop/laptop hardware, software, OS, printers, etc.
√ Provide information on IT processes, general how-to queries and known outages.
√ When a problem is reported, the Help Desk Analyst must analyse the symptoms, determine the root cause, review Knowledge Base instructions, provide resolution and document the relevant details. Escalate to appropriate Level 2 team when needed and monitor progress on critical priority tickets.
√ Follow-up with Level 2 support teams for timely completion of tasks.
√ Co-ordinate with third-party vendors like Dell and Canon for hardware issues.
√ This job role requires candidates to provide IT support on inbound calls, web tickets and chat.
√ The IT Help Desk team operates on 24×7 basis.
√ Team members are required to work in rotational shifts and observe a 5-day working week.

Skills :

√ Thorough knowledge of Windows 10 Operating System and above.
√ Good working knowledge of Windows, Mac, Service now ticking tool, MS Office 365 & internet technologies.
√ Basic networking concepts, troubleshooting LAN/remote access problems.
√ Expertise in configuring and troubleshooting Office365, MS Outlook 2016 or later.
√ Ability and willingness to learn quickly, keep knowledge current.
√ Listening skills – Comprehend what is said, respond appropriately without interrupting the speaker
√ Telephone etiquette – basic call handling skills.
√ Customer service skills (persuasion, empathy, helpfulness & positive attitude), Good business communication skills (e-mail)
√ Offers of employment are conditional upon passage of screening criteria applicable to the job
√ High proficiency in English grammar, vocabulary and sentence structure. Fluency in speech – Ability to hold a conversation with ease and minimal use of fillers.
√ Clarity in speech – Neutral accent, appropriate rate of speech, pleasant voice, and confident tone.

Qualifications :

√ Minimum qualification is HSC (Grade 12). Technical diploma is preferred, but not mandatory.
√ 1-3 years of experience in a technical support role.
√ Candidates with prior experience in a technical, voice-based process will be given priority.

‹‹‹ more details ›››

How to Apply :

All interested and eligible candidates can apply in online mode for IT Helpdesk Analyst position….👇👇

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IT Helpdesk Analyst Salary : 💵💵The salary for this role is upto ₹8.2 LPA *💵💵

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About NCR Voyix

NCR Voyix, a cutting-edge tech firm, pioneers AI solutions for businesses worldwide. With a focus on enhancing customer experience, their innovative products streamline operations and boost efficiency. From personalized chatbots to data analytics tools, NCR Voyix’s creations revolutionize how companies interact with customers. Their commitment to excellence and forward-thinking approach make them a leader in the industry.