IT Systems Analyst | 2 yrs | Soti

Updated

26/05/2025

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4 min

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Categories: Analyst, Full Time, IT, IT, Kerala

Soti Off Campus Drive 2025

Soti Recruitment | IT Systems Analyst | 2 yrs | Kochi

Soti Inc. seeks an IT Systems Analyst to optimize technology solutions, troubleshoot issues, and enhance system performance. Responsibilities include analyzing user requirements, configuring systems, and collaborating with cross-functional teams to ensure seamless operations. The ideal candidate possesses strong problem-solving skills, technical expertise in IT systems, and a proactive approach to driving innovation and efficiency. Apply now for this exciting opportunity!

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IT Systems Analyst (2 yrs)

Soti Inc. is hiring for the post of IT Systems Analyst. Interested and eligible candidates can read more details below.

Company Name : Soti Inc.

Job Location : Kochi, India

Job Title : IT Systems Analyst

Education : Graduate / Diploma

Experience : 2 years

Job Id : R08939

Soti Recruitment 2025

What You’ll Do:

√ Provide technical assistance and support for incoming service desk tickets either in person, online, or over the phone for issues related to computer systems, software, and hardware.
√ Investigate & resolve issues reported by users and communicate with specific resources to resolve escalated issues.
√ Follow up with customers to ensure issues have been resolved.
√ Able to plan, prioritize and organize workload working within service level agreement standards and agreed objectives.
√ Install, modify, and repair computer hardware and software.
√ Run diagnostic programs to resolve problems.
√ Able to react to change productively and handle other essential tasks as assigned.
√ Manage and track hardware requirements ensuring that the asset inventory for all offices and properties across North America/EMEA/APAC is updated and maintained.
√ Work to automate processes, develop reports, and implement ITIL best practices related to Service Desk/Helpdesk operations.
√ Ensure that the company’s data and information are protected from unauthorized access.
√ Provision access requests for corporate applications within an enterprise environment.
√ Provide solutions to any complex IT-related challenges in the organization.
√ Attend and contribute to team meetings.
√ Integrate and support new technologies as required.
√ Follow and adhere to IT department policies and procedures.
√ Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
√ Must have a positive “can-do” attitude.
√ Must be punctual and have the ability to work “off/after” hours as needed.
√ Must be able to thrive in a high-energy environment.

Job-Specific Knowledge, Technical Skills, and Abilities:

√ Customer Service Skills, Problem Analysis, and Problem-Solving Skills
√ Ability to prioritize and manage own workload without direct supervision.
√ Experience with technology product evaluation, selection, acquisition, integration, and deployment processes.
√ Strong project planning, organizational, and time management skills.
√ Ability to handle multiple jobs at the same time.
√ Ability to take proactive steps in managing problems.
√ Experience with the implementation of both enterprise and departmental solutions.
√ Strong interpersonal, written, and verbal communication skills.

Experience You’ll Bring:

√ Degree/ Diploma in Computer Science, Information Technology, or a similar technical discipline.
√ At least two years of progressive experience in IT, with a strong technical background.
√ Ability to speak comfortably with Business Unit staff as well as technical IT personnel. Must be able to perform a moderate to deep level of hands-on support.
√ Experience with Servers, Networks, Storage, MS SCCM products, & Active Directory
√ Working knowledge of Office 365 Platform (Including Skype and Teams).
√ Working knowledge of Active Directory/SCCM/Windows Platform.
√ Working knowledge of Windows 10 & Mac OSX.
√ Working knowledge of LAN/WAN Environments.
√ Experience with virtualization environments (Hyper V)
√ Experience with VoIP Phone Systems
√ Excellent attention to detail
√ Excellent analytical and troubleshooting skills.

Nice to Have:

√ A+, Network+, Security+, MCSA, MCSE, ITIL certification

‹‹‹ more details ›››

How to Apply :

All interested and eligible candidates can apply in online mode for IT Systems Analyst position….👇👇

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IT Systems Analyst Salary : 💵💵The salary for this role is upto ₹7.0 LPA *💵💵

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About SOTI

SOTI Inc. is a global leader in mobile and IoT device management solutions, empowering organizations to securely manage and optimize their mobile operations. With innovative technology and a customer-centric approach, SOTI helps businesses streamline processes, enhance productivity, and ensure data security across various industries. Their comprehensive platform offers advanced features for managing mobile devices, apps, content, and more.