Junior Fulfillment Associate | 0-1 Yrs | Mphasis
Mphasis Recruitment | Junior Fulfillment Associate | 0-1 Years | Bangalore
Mphasis is seeking a Junior Fulfillment Associate with strong organizational skills and attention to detail Responsibilities include managing inventory, processing orders, and coordinating shipments. The ideal candidate will have excellent communication skills and the ability to work in a-paced environment. Join team and be part of a dynamic and growing company! Apply now.
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Junior Fulfillment Associate (0-1 yrs)
Mphasis is hiring for the post of Junior Fulfillment Associate. Interested and eligible candidates can read more details below.
Company Name : Mphasis
Job Location : Bangalore, KA, India
Job Title : Junior Fulfillment Associate
Designation : Tr Transaction Processing officer (Complex) – Level 1
Department : Operations
Role: Back Office : Transaction Processing
Reports to : Team Manager
Experience : 0-1 years
Job Id : 400576
Mphasis Recruitment 2024
Job Summary:
The Associate provides day-to-day customer support for back-office operations and web support via email and portal activities. This role is for someone who excels at and multi-tasking. Should be able to proactively track pending customer orders and provide resolution.
Responsibilities :
» Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer.
» Process service orders, answer questions, maintain account information, and accurately document user’s information in ticketing / record system.
» Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information.
» Adherence to schedules/ turnaround times and shifts, effectively manage time, while handling multiple priorities.
» Complete assigned tasks accurately and within required customer assigned Service Level Agreements.
» Understand and proactively addresses user’s concerns, identifying the root of the issue.
Skills & Qualifications :
» Freshers / 6 to 12 months of Back-office operations experience preferred.
» Good communication skills
» Understanding of supply chain management / order tracking and documentation preferred
» Should be flexible with shift timings. Should also be ready to work in US shifts hours; 9 hours.
» Excellent keyboard skills with an average speed of minimum of 35 words per min with 92% accuracy
» Should have good English comprehension skills and should be able to comprehend customer requirements and act on the information accordingly.
Education :
» High School pass is minimum requirement with Excellent Communication skills.
» BSc, B. Com and BA or Diploma holders (12+3 years of education).
Working conditions and requirements :
» Training and work location from office.
» Work From Home will be at company’s discretion.
» Should have a reliable and fast Wi-Fi (min 30 mbps) connection at home.
» Should be ready to connect via video during training and 1 on 1 discussions.
» Should have a safe and suitable work environment at home.
» Should be able to work as per the break/lunch timings allocated by the supervisor.
Selection Criteria :
» V&A Assessment – SVAR score of 50
» Interview
How to Apply :
All interested and eligible candidates can apply in online mode for Junior Fulfillment Associate position.
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Salary : The salary for this role is upto ₹ 6.0 LPA *
About Mphasis
Mphasis is a leading IT solutions provider, delivering cutting-edge technology services and digital transformation to global clients. With a strong focus on innovation and customer-centricity, Mphasis offers expertise in areas such as cloud computing, artificial intelligence, and blockchain. Their comprehensive suite of services includes application development, infrastructure management, and business process outsourcing. By leveraging their deep industry knowledge and diverse talent pool, Mphasis continues to drive growth and success for businesses across industries worldwide.
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