Technical Service Desk Analyst | 1+ yrs | Unisys

Updated

06/02/202506/02/2025

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Categories: UNISYS, Bangalore, Full Time, IT, IT

Unisys Recruitment | Technical Service Desk Analyst | 1+ yrs | Bangalore

Unisys is seeking a skilled Technical Service Desk Analyst to join their team. This role involves providing technical support to users, troubleshooting hardware and software issues, and ensuring smooth operation of IT systems. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for delivering top-notch customer service. Apply now to be part of this dynamic team!

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Technical Service Desk Analyst (1+ years)

Unisys is hiring for the post of Technical Service Desk Analyst. Interested and eligible candidates can read more details below.

Company Name : Unisys

Job Location : Bangalore, KA, India

Job Title : Technical Service Desk Analyst

Education : Bachelor’s degree

Experience : 1-4 years

Job Id : REQ563354

Unisys Recruitment 2025

Position Overview :

The primary role of a service desk associate is to answer customer requests for assistance by Email, Chat, Web or over the Phone. This role is crucial to ensuring customer requirements are met in terms of communication, prioritizing, escalating and resolving incidents and requests.

Responsibilities :

» First point of contact for all end user reported issues or requests
» Typically provides technical support for Internal and External customers
» Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
» Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
» Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
» Escalates complex problems to the Remote Support Engineering staff or Field Engineering
» Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system
» Support multiple clients through customer service professionalism and insight

Requirements :

» A minimum university degree or equivalent education or equivalent with English as the primary language
» 1 to 4 years of experience with IT Service Desk (Tech Support Voice Process)
» Excellent verbal and written communication.
» Good Knowledge of Operating Systems, Hardware, Networking, and MS Applications
» Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
» Multitasking and coordination skills
» Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
» Willingness and ability to work in shifts (24 x 7)
» Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level

‹‹‹ more details ›››

How to Apply :

All interested and eligible candidates can apply in online mode for Technical Service Desk Analyst position.

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Technical Service Desk Analyst Salary : The salary for this role is upto ₹07.00 LPA *

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About Unisys

Unisys, a global IT company, specializes in digital transformation, security solutions, and advanced technology services for businesses worldwide. With a rich history dating back to the merger of Burroughs and Sperry in 1986, Unisys has continued to innovate and adapt to the evolving tech landscape. Their focus on cloud computing, cybersecurity, and infrastructure optimization sets them apart in the industry.