Technical Support Engineer | 1-3 yrs | Mphasis
Mphasis Recruitment | Technical Support Engineer – SD | 1-3 Years | Bangalore
Mphasis is seeking Technical Support Engineers – SD to join their team. Ideal candidates possess strong technical skills the ability to troubleshoot resolve issues efficiently, and excellent communication skills. Responsibilities include providing technical support to clients, identifying solutions, and ensuring customer satisfaction. Join Mphasis for a rewarding career in technical support engineering.
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Technical Support Engineer (1-3 yrs)
Mphasis is hiring for the post of Technical Support Engineers – SD. Interested and eligible candidates can read more details below.
Company Name : Mphasis
Job Location : Pune, MH, India
Job Title : Technical Support Engineer – SD
Education : Graduate
Experience : 1-3 years
Job Id : 403074
Mphasis Recruitment 2024
Skills:
» Hands-on experience with Windows /Mac OS environments
» Excellent problem-solving and communication skills
» Hands-on experience with Windows /Mac OS environments
» Good understanding of computer systems, mobile devices, and other tech products
» Familiarity with remote desktop applications and help desk software (e.g. Webex, LogMeIn, Bomgar)
» Knowledge on Citrix Virtual Apps, AWS technology and Desktop.
» Basic knowledge on Virtualization technology.
» Graduate 1+ years of relevant experience.
» Knowledge on Ticketing tools (e.g. ServiceNow, Remedy Force)
» Familiar to the Citrix, AWS environment
» Aware of ITSM Process (Incident management)
» Inbound calls taking
» Talk to End Users through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.
» Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)
» Prioritize and manage several open issues at one time.
» Document technical knowledge in the form of notes and manuals.
» Refer to internal database or external resources to provide accurate tech solutions.
» Ability to diagnose and troubleshoot basic technical issues.
» Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
» Provide prompt and accurate feedback to customers.
» Ensure all issues are properly logged.
Certification:
MCSE, CCA, ITIL foundation is an added advantage (not mandatory).
How to Apply :
All interested and eligible candidates can apply in online mode for Technical Support Engineer – SD position.
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Salary : The salary for this role is upto ₹ 6.5 LPA *
About Mphasis
Mphasis is a leading IT solutions provider, delivering cutting-edge technology services and digital transformation to global clients. With a strong focus on innovation and customer-centricity, Mphasis offers expertise in areas such as cloud computing, artificial intelligence, and blockchain. Their comprehensive suite of services includes application development, infrastructure management, and business process outsourcing. By leveraging their deep industry knowledge and diverse talent pool, Mphasis continues to drive growth and success for businesses across industries worldwide.
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