QAD Recruitment 2024
QAD is a leading software company that provides enterprise resource planning (ERP) solutions to businesses in various industries. They are currently hiring for various positions, including software developers, project managers, customer support specialists, and more. QAD offers a flexible and collaborative work environment, opportunities for career growth and development, and competitive compensation packages.
| Company Name | QAD |
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| Website | https://www.qad.com/ |
| Industry | Software Services |
| Founded | 1979 |
| Office Headquarter | Santa Barbara, California, US. |
| Offices In India | Mumbai |
| Employee Size | 2000+ |
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1. Associate Technical Analyst (2+ yrs.)
QAD Inc. is hiring for the post of Associate Technical Analyst. Interested and eligible candidates can read more details below.
Company Name : QAD, Inc.
Job Location : Mumbai, MH, India
Job Title : Associate Technical Analyst
Education : Bachelor’s degree
Experience : 2+ years
QAD Recruitment 2024
Job Description
What You’ll Do:
» Provisioning and delivery of services requested by Cloud and On Premise customers and in ensuring smooth conduct of Cloud Operations.
» installing, configuring, maintaining and upgrading QAD, QAD Divisional and third party/partner products on QAD Cloud. Non-Production environments and delivers services requested by Cloud customers.
» Well conversant with all established processes and procedures of the Cloud Service Management System and is expected to be compliant with ISO 20000, ISO 27000 and any other standards that Cloud Operations is certified against.
Environments Monitoring:
» Production Monitoring
» Non-Production Monitoring
» Special/manual monitoring ,if any
Incident Management & Problem Management:
» Working on assigned incidents and resolving them as per defined Service Level Agreements (SLAs).
» Root cause analysis of low APA% instances and low to medium complexity issues that are recurring in nature. Employs DMAIC approach to problem solving
» Liaise with the different forums and teams within QAD effectively and also start contributing to the forums. Certification in QAD’s product as required.
» Documenting in detail, all analysis and correspondences throughout the issue resolution process; provides pro-active status updates to customers.
Service desk routing, which includes Web-Monitoring and ACD
Change Management & Release/ Deployment Management:
» Creating RFC (maintenance window) documents for the installation/upgrade activities in strict compliance with document procedures and work towards securing approval for execution of the RFC tasks.
» Executing the approved RFC’s on Cloud customer environments if the requisite certification level has been achieved.
Work towards building certification levels to perform install/upgrades of QAD/QAD Divisional and partner products.
Service Requests Management:
» Perform database refreshes and other DBA tasks
» User administration, Printer Management, Batch Management
» Other Cloud environment tasks/activities as assigned
» Begin developing performance SME skills and perform basic performance analysis
» Kbase article creation , report creation & work instruction creation/modification
Qualifications:
» B.E./ B.Tech/ MCA
» Minimum 2 to 4 years of relevant Progress and QAD Products Technical experience for global customers
» Linux skills are a must. Should be well versed with RDBMS concepts and should be comfortable performing Progress DBA tasks as well as QAD products installation, configuration, administration and technical troubleshooting.
» Good Analytical & Technical skills and ability to continually learn new products and technologies.
» Good knowledge of technical concepts and how systems are delivered & supported. Understanding of ITIL
How to Apply :
All interested and eligible candidates can apply in online mode for Associate Technical Analyst position.
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Salary : The salary for this role is upto ₹8.00 LPA *
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2. Technical Writer (1-3 yrs.)
QAD Inc. is hiring for the post of Technical Writer. Interested and eligible candidates can read more details below.
Company Name : QAD, Inc.
Job Location : Mumbai, MH, India
Job Title : Technical Writer
Education : Bachelor’s degree
Experience : 2+ years
QAD Recruitment 2024
Job Description :
As a Technical Writer at QAD, you will plan, write, research and publish new and updated user documentation, including online help, user guides, technical and reference guides, release notes and web pages.
What You’ll Do:
♦ Create, develop, plan, write, and edit operational, instructional, maintenance or test procedures for paper, multimedia or web-based publication
♦ Conduct interviews with various users and technical staff to gather data for documentation
♦ Research and translate technical information into manuals and/or web-based documents for non-technical and technical users.
♦ Produce documentation that conforms to quality assurance standards
Qualifications :
♦ Preferably 2-4 years work experience in English (US) language technical writing/communications, and/or API/Developer documentation.
♦ Experience in peer reviewing/editing is a plus.
♦ Strong interpersonal and/or customer service communication skills. Experience working with global/remote teams is a plus.
♦ Advanced skills in Google Workspace (Gmail, Drive) Google Docs, Slides, Forms, Sheets, and Atlassian tools (Jira and Confluence).
♦ Advanced-level knowledge of Oxygen Editor, ePublisher, Adobe FrameMaker, and MadCap Flare.
♦ Experience or knowledgable using a CCMS (Cloud/SaaS and OnPrem) and CDP (SaaS).
♦ Experience with Google AutoML and/or other AI tools is a plus.
♦ Strong desire to learn, develop and grow with the organization by helping improve current standards and/or processes.
♦ University level degree in English, technical communication, or related subject.
How to Apply :
All interested and eligible candidates can apply in online mode for Technical Writer position.
Join our Telegram group: Click here
Follow us on Instagram: Click here
Join our Whatsapp group: Click here
Salary : The salary for this role is upto ₹9.00 LPA *
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3. Associate Systems Architect (1-3 yrs.)
QAD Inc. is hiring for the post of Associate Systems Architect. Interested and eligible candidates can read more details below.
Company Name : QAD, Inc.
Job Location : Mumbai, MH, India
Job Title : Associate Systems Architect
Education : Bachelor’s degree
Experience : 1-3 years
QAD Recruitment 2024
Job Description :
As a Systems Architect for QAD, you will be responsible for the design, description and managing the development of solutions to support our client’s business strategies. You’ll be leading and/or supporting initiatives and introducing technical visions for a solution within the Enterprise Architecture Framework.
You will work within the Observability/Engineering team to design, implement, enhance and maintain current and future QAD products and tools. You’ll perform software architecting and engineering functions and mentor junior software engineers as well as assist management with preparation of documents and materials related to project planning, architecting documenting and scheduling, etc.
You’ll work closely with stakeholders to ensure the sound development and implementation of software solutions. You will also facilitate resolution of conflicts that arise during the development lifecycle through effective partnership with stakeholders at all levels of the organization. Optionally you’ll lead projects from initial idea through deployment, including the beta and alpha phases of a product deployment and you’ll stay abreast of new technologies to ensure QAD offerings are as current as possible.
This is a fully remote opportunity, based in India.
Responsibilities :
⇒ Analyze, develop, enhance and maintain software applications/products and tools. Includes creation of design specification, development and unit testing of source code, review of source code, schema design, prototyping, helping other developers understand designs, and documentation.
⇒ Create automation tools to improve internal processes.
⇒ Manage and enhance processes used for continuous integration, automated builds, source code control and test environment set-up.
⇒ Review and identify improvement opportunities within the full SDLC that will lead to higher quality and more efficient processes.
⇒ Document and communicate areas of concern for development operations.
⇒ Serve as a source of architectural and technical domain knowledge for the QAD product line and the tools that support it.
⇒ Provide training/mentoring to O&M and A&E engineers.
⇒ Lead rollout of new solutions to the Observability and Engineering teams.
⇒ Review solutions that will be rolled out and its corresponding project documents of other teams to provide feedback.
⇒ Perform analysis of business and customer requirements to determine product specifications and ensure that solutions conform to current industry standards.
⇒ Identify and implement best practices.
⇒ Work with management to evolve software architecture based on evolving system requirements and industry trends and technologies.
⇒ Assist IT, Observability and Engineering with resolving customer issues involving integration, performance, deployment or any other issues that negatively impact the user experience
Qualifications :
⇒ B.E./ B.Tech/ MCA/ BSC-IT, Computer Science.
⇒ 1-3 years of Architecture and Engineering experience. Infrastructure and administration with the focus on Linux
⇒ Highly preferable: Ansible, GIT, Jenkins, Python
⇒ Preferable: Icinga, Zabbix, CloudWatch, Salt, Rundeck, C#, JavaScript, HTML, SQL, PHP and XML
⇒ Driving through customer strategies in often complex, mixed technology environments.
⇒ Balancing technological and business solutions to address client needs.
⇒ Defining features, requirements and development phases against which delivery must be made.
⇒ Developing solution specifications in line with business strategies and appropriate frameworks.
⇒ Integration Architectures and incorporating how solutions can be integrated and interact within one another.
⇒ Business Architecture and how the analysis of the current business operating model will be impacted by change, which is driving the need for solution design.
⇒ Process improvement and or new process development are also a key area.
⇒ Enterprise Architecture collaboration and continuous improvement in supporting principals, standards, policies and technology strategy.
How to Apply :
All interested and eligible candidates can apply in online mode for Associate Systems Architect position.
Join our Telegram group: Click here
Follow us on Instagram: Click here
Join our Whatsapp group: Click here
Salary : The salary for this role is upto ₹13.00 LPA *
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4. Associate Network Systems Engineer (1-3 yrs.)
QAD Inc. is hiring for the post of Associate Network Systems Engineer. Interested and eligible candidates can read more details below.
Company Name : QAD, Inc.
Job Location : Mumbai, MH, India
Job Title : Associate Network Systems Engineer
Education : Bachelor’s degree
Experience : 1-3 years
QAD Recruitment 2024
Job Description :
We are seeking Associate Network Administrator to join our dynamic IT team. The ideal candidate will have a solid background in network concepts, with a focus on Data center network , global WAN , Firewall administration and cloud technologies ,network protocols, and security best practices.
What you’ll do :
⇒ Fully monitor and support global network and Security devices.
⇒ Resolve issues reported by customers and monitor the support queue in the ITSM tool
⇒ Should know Incident/Problem/Change/Service Request/Configuration Management concepts
⇒ Should demonstrate collaboration with other teams in the organization for resolving issues
⇒ Hands-on experience in network routing and firewall technologies ( beginner level )
⇒ Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired.The knowledge on cloud technologies will be plusGreat at organizing, prioritizing, and multitasking.Excellent problem-solving and analytical skills.
⇒ Should be able to work in a Global customer support culture.must be fluent in written and spoken English
⇒ Should be able to work in a Multi-vendor / Global Datacenter environment.Must be flexible to work outside of business hours as per business requirements.
Qualifications :
⇒ Engineer or bachelors degree in Information technology domain
⇒ 1-3 years experience as a Network Administrator.
⇒ Cloud and firewall technologies certifications is plus
Skills :
⇒ MS Office, window and Linux operations systems basic, troubleshooting knowledge
⇒ Firewall Technologies ( certification is plus)
⇒ Cloud technologies – primarily AWS ( certification preferred)
⇒ Configuring / troubleshooting – remote VPN / IPSec VPN
⇒ Network routing and access troubleshooting
How to Apply :
All interested and eligible candidates can apply in online mode for Associate Network Systems Engineer position.
Join our Telegram group: Click here
Follow us on Instagram: Click here
Join our Whatsapp group: Click here
Salary : The salary for this role is upto ₹7.00 LPA *
#. Extended Support Analyst (0-2 yrs.)
The position has been filled
QAD Inc. is hiring for the post of Extended Support Analyst. Interested and eligible candidates can read more details below.
Company Name : QAD, Inc.
Job Location : Mumbai, MH, India
Job Title : Extended Support Analyst
Education : Bachelor’s degree
Experience : 0-2 years
QAD Recruitment 2024
Job Description :
As an Associate Operations Analyst you will be responsible for installing, configuring, maintaining and upgrading QAD, QAD Divisional and third party/partner products on QAD Cloud Non-Production environments and deliver services requested by Cloud customers. With your technical skills you will contribute to the achievement of Cloud server uptime metrics and other SLA’s defined in the yearly Cloud strategic objectives.
What you’ll do :
⇒ Environments Monitoring; Production Monitoring, Non-Production Monitoring, Special/ manual monitoring ,if any
⇒ Service Requests Management: User administration, Printer Management, Batch Management, Database refreshes for all Cloud customers and other DBA tasks
⇒ Other Cloud environment tasks/ activities as assigned
⇒ Incident Management & Problem Management
⇒ Working on assigned severity 2 & 3 incidents and resolving them as per defined Service Level Agreements (SLAs). Begin handling severity 1 incidents with guidance from seniors in the team.
⇒ Understand the Cloud outage/ impairment process and follow the process in case of severity 0 situations as regards escalating to the right people at the right time for quick outage recovery.
⇒ Low APA% instance investigation. Employs DMAIC approach to problem solving
⇒ Change Management & Release and Deployment Management
⇒ Creating RFC (maintenance window) documents for installation/upgrade activities on Cloud Non-Production environments in strict compliance with documented procedures and work towards securing approval for execution of the RFC tasks.
⇒ Executing the approved RFC’s for Cloud customer non-production environments if the requisite certification level has been achieved.
⇒ Work towards building certification levels to perform install/upgrades of QAD/QAD Divisional and partner products.
⇒ Begin handling production RFC’s for B &C Cloud customers.
⇒ Other duties as assigned
Qualifications :
⇒ B.E./ B.Tech/ MCA
⇒ 0-2 years of QAD and Progress products technical experience which includes experience installing/ upgrading the products and performing Progress DBA tasks
⇒ Skills: Linux skills are a must. Should be well versed with RDBMS concepts and should be comfortable performing Progress
⇒ DBA tasks as well as QAD products installation, configuration, administration and technical troubleshooting.
⇒ SQL knowledge, QAD PKS certifications & other industry relevant certifications are good to have.
⇒ Minimum travel required
How to Apply :
You can apply in online mode for this post.
The position has been filled|
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About QAD :
QAD is a global provider of enterprise resource planning (ERP) solutions for manufacturing companies. Founded in 1979, QAD has over 40 years of experience in providing software solutions that help businesses streamline their operations, improve supply chain management, and enhance customer satisfaction. With offices in over 20 countries, QAD serves customers in various industries, including automotive, consumer products, industrial manufacturing, and life sciences. The company is committed to delivering innovative solutions that help its customers stay competitive in today’s rapidly changing business landscape.
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