Service Desk Representative | 2+ yrs | Diebold Nixdorf

Updated

21/04/202522/04/2025

Reading time

3 min

Views

Categories: IT, Finance / Tax & Accounting, Full Time, Hyderabad, IT

Diebold Nixdorf Off Campus Drive 2025

Diebold Nixdorf Recruitment | Service Desk Representative | 2-4 yrs | Hyderabad

Diebold Nixdorf seeks a skilled Service Desk Representative to join our dynamic team. Duties include providing technical support, troubleshooting hardware/software issues, and ensuring customer satisfaction. The ideal candidate possesses strong communication skills, problem-solving abilities, and a passion for technology. Join us in delivering exceptional service and innovative solutions in the world of financial technology. Apply now!

Website…

Service Desk Representative (2-4 yrs)

Diebold Nixdorf is hiring for the post of Service Desk Representative for Hyderabad location. Interested and eligible candidates can read more details below.

Company Name : Diebold Nixdorf

Job Location : Hyderabad, TG, India

Job Title : Service Desk Representative

Education : Graduate/ Post Graduate

Experience : 2-4 years

Job Id : 15374

Diebold Nixdorf Recruitment 2025

JOB DESCRIPTION :

Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks.

RESPONSIBILITIES :

» Interfaces with customers and internal departments and helps resolve basic to moderately complex inquiries.
» Addresses issues escalated from less experienced team members.
» Proactively informs manager about potential problems and suggests improvement actions.
» Reports on faulty master data.
» Advises less experienced team members on process and other deviations.
» Updates and verifies USU solutions and KScout trees after verification with level 2 or solution experts.
» Ensures solution tree and knowledge base information is up to date and appropriately applied to address customer issues.
» Defines and recommends working practice and other process improvements.
» Ensures that established KPIs are achieved.

QUALIFICATIONS :

» Education or equivalent work experience required.
» Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Service Desk Support.
» Good local/ client’s language skills (Written and spoken) as well as business English skills (Written and spoken) required.

‹‹‹ more details ›››

How to Apply :

All interested and eligible candidates can apply in online mode for Service Desk Representative position….👇👇

Apply for this Job..

Best Resume Builder websites

Join our Telegram group: Click here

Join our WhatsApp group: Click here

Service Desk Representative Salary : 💵💵The salary for this role is upto ₹5.5 LPA *💵💵

— Back —

About Diebold Nixdorf,

Diebold Nixdorf is a leading provider of innovative technology solutions for banking and retail industries. With a global presence, they offer services such as ATM management, point-of-sale systems, and digital banking solutions. Their cutting-edge products aim to enhance customer experiences, streamline operations, and drive business growth. Diebold Nixdorf continues to revolutionize the way businesses engage with their customers through technology.